Penmate Inmate Support Guides

What Phone Number Will Show Up When Northern Nevada Correctional Center Calls You (775-977-0797)

Want to make sure you don't miss a call from Northern Nevada Correctional Center (NNCC)? The key is knowing which number to watch for.

• 2 min read Verified from official sources

Calls from Northern Nevada Correctional Center (NNCC) show up as 775-977-0797.

Tip: Save 775-977-0797 as a contact (for example, “NNCC Call”) so you recognize it right away when your phone rings.

Nevada Department of Corrections (NDOC) facilities, including NNCC, use ViaPath Technologies (Viapath) for offender calling and account billing. This is the company that handles the calling system and the account tools families and friends use to receive calls.

How your call connects depends on the billing arrangement. Traditional collect calling (when your local phone company allows it) gets billed to your phone bill. These accounts can have a 90-day rolling spending limit plus a monthly fee set by your provider. If your carrier doesn't allow collect billing, or if you hit a limit, calls might not come through as expected.

Heads up: Traditional collect calls depend on your local phone company. They can involve a 90-day rolling spending limit and a monthly fee determined by your provider.

S3

  • ✓ Save 775-977-0797 in your contacts so you recognize NNCC calls quickly
  • ✓ Check your blocked numbers list and any call-filter or spam settings that could silence unknown callers
  • ✓ If you use a “silence unknown callers” feature, consider adjusting it so you can receive calls you are expecting

Having trouble with calls not connecting? Check the account and payment setup. NDOC uses Viapath for calling and billing. You can fund an offender's calling account through an automated phone system (IVR), a web portal, or by calling customer support. You can also pay directly into the calling account or set up a Prepaid Collect plan, which works well for cell phones or situations where credit is an issue.

Need help with payments, account setup, or vendor support? Here are the NDOC-listed numbers: AdvancePay Deposits automated system: 1-800-483-8314. Trust Deposits automated system: 1-888-428-1845. GettingOut.com support: 1-866-516-0115. ConnectNetwork Customer Support: 1-877-650-4249.

For general questions about NDOC facilities, contact the Nevada DOC Family Services Division at (775) 977-5707. They can provide general information, but they can't help with merit credits, housing or relocation, healthcare details, or release information. They also won't verify anyone by phone or email, so expect general guidance only.

Quick help: For calling and account issues, try ConnectNetwork Customer Support at 1-877-650-4249. For general NDOC facility questions, call Family Services at (775) 977-5707.

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