Video Visits at Northpoint: How to Set Up Securus and Schedule Your 25-Minute Session

Northpoint offers video visits Monday through Friday, 8:00 a.m. to 4:00 p.m. Each session lasts 25 minutes. Here's the key detail: visitors initiate and schedule the video visit. You'll set it up yourself through Securus rather than waiting for the facility to book it for you.

General Population inmates start with three video visits per week. These don't replace in-person visits. They're in addition to the four in-person visits allowed per month, so you can plan for both if your schedule and travel allow.

The most common setup issue? A mismatch in names or personal details. To get approved on Securus for video visiting at Northpoint, your spelling and information have to match what's in the Kentucky Offender Management System (KOMS). Use the same information you submitted for in-person visiting, and double-check it before you hit submit. Small differences (a missing middle initial, a shortened name) can slow down approval and keep you from scheduling.

Practical Tips

• ✓ Plan for weekday visits only (Monday through Friday).
• ✓ Schedule within the 8:00 a.m. to 4:00 p.m. window.
• ✓ Block out 25 minutes for the session.
• ✓ Remember that you, the visitor, must schedule the video visit through Securus.

• ✓ Use the exact spelling and personal information that matches KOMS.
• ✓ Enter your details the same way you provided them for in-person visits.
• ✓ If something looks off, fix it before you try to schedule on Securus.

Keep the limits in mind when picking times. General Population starts with three video visits per week, separate from the four in-person visits allowed per month. If you're coordinating with multiple family members, decide ahead of time which days you want to use for video so you don't burn through the weekly allotment too quickly.