How to send messages, photos, and packages
Northwest State Correctional Facility uses ICSolutions for inmate calling. The facility publishes the ICSolutions phone number, so add it to your contacts to receive calls. Having trouble with the phone service? Call 888-506-8407 or visit the ICS Corrections Vermont facilities support page. There are no fees or surcharges on phone calls, though state and federal taxes still apply. For tablet-based communication, NWSCF uses ICS Tablets. You can purchase one-hour tablet "Gold Passes" through JailATM.com.
Search for a loved one and send messages and photos in minutes.
Getting the address right is the fastest way to avoid delays or returned mail. NWSCF has both a physical address and a separate mailing address—make sure you're using the correct one.
No. NWSCF states there are no fees or surcharges applied to telephone calls, but state and federal taxes still apply to phone charges.
Call 888-506-8407 for help with ICS phone service. You can also use the ICS Corrections Vermont facilities support page.
Add the published ICSolutions phone number to your contacts so you can receive calls from the facility.
Show up with the right basics and leave everything else behind. This checklist will help you breeze through check-in and security without surprises.
Your first visit to Northwest State Corrections Facility (NWSCF) goes smoother when you plan for the things that get people turned away: not being on the approved list, ID mismatches, arriving too late, or problems at security. Use this checklist to get through check-in and spend your time focused on your loved one.
Adding money to someone's account at Northern State is straightforward once you know the two approved methods—and how to avoid common scams and "favor" requests.
