How to Get Money to Your Loved One at Oneida County Jail

The commissary kiosk sits in the entrance vestibule of the visitation area. Anyone can deposit money there - you don't need to be on an approved visitor list.

The kiosk is open 24/7, every day of the week. If you work odd hours or can't make it during business times, stop by whenever works for you.

If you’re sending funds by mail, use a U.S. Postal Service (USPS) money order. Oneida County Correctional Facility accepts only USPS money orders for inmates.

Money orders from any other source get returned to sender. That includes ones purchased at grocery stores, banks, or anywhere besides the post office - double-check before mailing.

Common Followups and Verification

• ✓ Keep any receipt or confirmation from your deposit so you have the details in one place if you need help later.
• ✓ If you need to check on commissary-related questions, contact the commissary vendor, MyCarePack, at 1-866-394-0490.
• ✓ For help tied to the visitation area (including the kiosk location), call the visitation line at (315) 765-2380.

1. Save your proof of payment - Hold onto your kiosk receipt or any documentation connected to the deposit.
2. Give it a little time to process - Posting isn’t always instant, so wait before assuming there’s a problem.
3. Call for verification if it still hasn’t shown up - Start with the visitation line at (315) 765-2380 to ask about the kiosk process and next steps.