Penmate Inmate Support Guides
Visitation

Setting Up Video Visits Through GettingOut for Oneida County Jail

If you’re trying to set up video visits for someone at Oneida County Jail, the facility points visitors to GettingOut for video visitation accounts. Here’s how to get started and who to contact when you hit a snag.

• 2 min read • sheriff.oneidacountyny.gov
Setting Up Video Visits Through GettingOut for Oneida County Jail

Oneida County Correctional Facility uses GettingOut for tablet and video visits. To get started, create your account at GettingOut.com.

  1. Go to GettingOut.com - this is the site the facility directs you to for setting up a video visitation account.
  2. Create your account - follow the prompts to register as a visitor.
  3. Confirm your registration - if the site asks you to verify your email or phone, complete that step so your account is active.
  4. Be ready to add the person you want to visit - it helps to have their name and the facility information in front of you while you’re setting things up.

Note: Account setup is only the first step - facility procedures can affect how (and when) visits happen. If something doesn’t look right in your account, call the jail’s visitation office to confirm the current process.

For phone-related services listed on the jail’s visitation information, the facility provides GTL as the contact: GTL.com, 1-866-516-0115.

For commissary services referenced on the facility’s visitation information, MyCarePack is listed as the contact: MyCarePack.com, 1-866-394-0490.

Setting Up Video Visits Through GettingOut for Oneida County Jail

If you’re unsure whether video visits are available for your person right now - or you’re stuck during setup - call the Oneida County Correctional Facility visitation office at (315) 765-2380 for availability and instructions.

Need to visit in person or confirm procedures with staff? Oneida County Correctional Facility is located at 6075 Judd Road, Oriskany, NY 13424.

  • ✓ Arrive 15 minutes before the visit start time to register; if you’re not there early enough to register, you won’t be allowed to visit.

Warning: If you’re displaying signs, symptoms, or the odor of alcohol, marijuana, or other drugs, you will be denied visitation.

Plan around holiday closures. The facility states visitation is closed on the 4th of July, Thanksgiving Day, Christmas Day, and New Year’s Day.

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