Who to Call When You Have Questions About Oneida County Jail

If your question is about visits - what’s available, what you need to do ahead of time, and day-of instructions - start with the Oneida County Correctional Facility Visitation Office at (315) 765-2380. If you’re heading in for an in-person visit, the visitation location is listed as 6075 Judd Road, Oriskany, NY 13424.

• ✓ Arrive 15 minutes before your scheduled visit to register - if you’re not there in time, you won’t be allowed to visit.

If you’re checking whether someone is currently in custody, the online inmate roster can help - but keep the timing in mind. The roster is updated approximately every six hours, so a recent booking or release may not show up immediately.

For details beyond what the roster shows, call the Oneida County Jail Records Office at 315-768-7804.

Vendor Payment Contacts

• ✓ GettingOut (gettingout.com) - tablet/video visitation service; contact GettingOut for account setup and technical issues.
• ✓ GTL (gtl.com) - phone service vendor; customer support: 1-866-516-0115.
• ✓ MyCarePack (mycarepack.com) - commissary vendor; customer support: 1-866-394-0490.

Call the Visitation Office at (315) 765-2380 when your question is specifically about visiting - availability, what steps you need to follow, and what to expect when you arrive. If you’re going in person, plan around the check-in rule: you must arrive 15 minutes before the visit starts to register, or you won’t be allowed to visit.

Use the online inmate roster for a quick check, but don’t assume it updates instantly - it refreshes about every six hours. For anything that requires confirmation or more detail, the Oneida County Jail Records Office is the better call at 315-768-7804.

Having trouble with payments or accounts? Contact the vendor directly - they can usually fix things faster than the jail. GettingOut handles tablet and video visitation accounts at gettingout.com. GTL runs the phone system (1-866-516-0115), and MyCarePack manages commissary (1-866-394-0490). Login problems, unexpected charges, blocked calls, technical glitches - these are all vendor issues.