Scheduling Your First Video Visit at Orange County Jail: phone registration, scheduling, and arrival
Your first video visit takes a little setup, but once you know the phone registration and timing rules, it's straightforward. Follow the steps below to get scheduled, show up prepared, and avoid getting turned away for being late.
Each inmate can have up to three video visits per week. The Video Visitation Center is open daily from 9 a.m. to 10 p.m., with the last session starting at 9 p.m. You'll find it at 3000 39th Street, Orlando, FL 32839.
Call at least one day before you want to visit - same-day scheduling isn't available for first-timers. Dial (407) 836-8061 to register and book your first appointment. Phone scheduling is available from 9:30 a.m. to 8:30 p.m.
ID and Visitor ID
- ✓ Bring a valid government-issued photo ID: driver’s license, passport, state ID, or military ID.
- ✓ Be ready for the visitor ID system: you’ll be issued a unique visitor ID number, and you’ll need to provide that number when scheduling visits.
Once you've registered in person for your first visit, you can schedule future visits online at bestjail.com. First time using the site? Enter your email address and click "Forgot your password? Click here to reset it." to set your initial password.
- Arrive at least 15 minutes early - build in time to get inside and checked in before your scheduled start.
- Check in on time (appointments only) - visits are by appointment only, and if you arrive after your session start time, you won’t be allowed to visit.
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