How to Contact an Inmate at Ottawa County Detention Facility, OH (OH)

Ottawa County Detention Facility uses the ICSolutions video visitation system. You'll need to create a visitor account first, but registration is free. If you're on an iPhone or iPad, download the free "ICS Mobile" (ICSolutions) app from the Apple App Store to connect from your device.

Mail here works differently than you might expect. Effective May 27, 2024, Ottawa County Correctional Facilities stopped accepting mail other than legal processes. Any inmate mail that is accepted through their process must be sent to the facility's designated P.O. Box. From there, ICSolutions scans it into their system so staff can review it and either approve or reject it.

1. Create your visitor registration: Register (at no cost) through the ICSolutions registration site listed for video visitation.
2. Set up your device: If you’re using an iPhone or iPad, download the free “ICS Mobile” (ICSolutions) app from the Apple App Store.
3. Schedule and complete your video visit: Use the ICSolutions system to set up your visit and follow the prompts for any confirmations required before the session starts.

1. Address mail to the facility’s P.O. Box: Send mail to the designated mailing address listed by the facility (not the jail’s street address).
2. Expect scanning and review: After the mail is received, ICSolutions scans it into their system. Staff then review it and decide whether it is approved or rejected.
3. Keep the May 27, 2024 change in mind: As of that date, the Ottawa County Correctional Facilities no longer accept mail other than legal processes.

What to Verify

• ✓ Whether video visits are available on non-iOS devices, and what app or platform you should use if you do not have an iPhone/iPad
• ✓ Any current scheduling rules (appointment requirements, time slots, and availability)
• ✓ Whether there are limits on visit length, number of visits, or participant rules for your loved one’s housing status
• ✓ Any costs that may apply to video visits beyond the free visitor registration

• ✓ Confirm the correct P.O. Box address to use for inmate mail
• ✓ Whether the May 27, 2024 mail policy is still the current policy
• ✓ What qualifies as “legal processes” and how legal items should be addressed
• ✓ How approved scanned mail is delivered to the inmate (format and typical timing)

If anything feels unclear, check directly with the facility or with ICSolutions before scheduling a visit or sending mail. A quick confirmation can save you a rejected visit, delayed delivery, or returned items.