Setting Up Video Visits at Ottawa County: Onsite vs. Offsite Options
Ottawa County uses video visitation instead of in-person visits. Both options start the same way: register first, then decide whether to visit onsite at the facility or offsite from your own device.
You'll need to register before scheduling any video visit at Ottawa County Detention Facility. Registration is free. Create your account through the ICSolutions website at icsolutions.com - you'll use the same system to manage all your visits going forward.
- ✓ Register for video visitation
- ✓ Add funds
- ✓ Schedule a visit
- ✓ Connect to an offsite visit from a computer
At Ottawa County, video visitation replaces the traditional face-to-face visit through glass. The person you're visiting stays in their housing unit for the session. You decide whether to do your side onsite at the facility or offsite from your own device.
For onsite visits, you'll use video terminals in the facility's visitation center. Even though you're physically at the jail, the visit still happens by video - your loved one remains in their housing unit while you use a terminal in the visitation area.
Note: Onsite video visits can be a good choice if you don’t want to deal with app setup, device compatibility, or home internet issues.
- Pick the device you’ll use - Offsite video visits can be done from a personal Windows computer, an Android device, or an iOS device (iPhone or iPad).
- Download the visitation app/application - Ottawa County requires offsite visitors to use the visitation application for their device; on iOS, you can get the free “ICS Mobile” app from the Apple App Store by searching “ICSolutions.”
- Test it before you try to schedule - You must download and test the visitation application on your device before you’ll be able to schedule an offsite visit.
- ✓ Offsite visits let you visit from your own Windows computer, Android device, or iOS device instead of going to the facility.
- ✓ You’re required to download and test the visitation application before you can schedule, so build in a little setup time.
- ✓ Offsite video visitation is fee-based at Ottawa County, and the price can vary by facility.
- ✓ If your internet drops or you have connectivity problems during an offsite visit, that time/charge won’t be refunded - so a stable connection matters.
Cost is the deciding factor for most families choosing offsite visits. At Ottawa County, offsite video visitation is fee-based, and pricing can vary. One thing to plan around: connectivity issues during offsite visits aren't refunded. Test your connection ahead of time and use the strongest internet you have.
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