How to send messages, photos, and packages
Ottawa County Detention Facility has replaced traditional face-to-face visits with video visitation. Onsite visits happen at video terminals in the facility's visitation center while the inmate stays in their housing unit. To participate, register for free at icsolutions.com. From there you can also add funds, schedule a visit, or connect from a computer. Offsite video visits let you connect from your own device, but they're fee-based and pricing varies by facility. Connectivity problems during an offsite session are not refundable, so download and test the vendor app before you schedule. All sessions are routinely monitored and follow vendor rules. You may need visitor approval and ID during enrollment.
Search for a loved one and send messages and photos in minutes.
Ottawa County Detention Facility routes all non-legal mail through a third-party scanning process. Send your letter to the wrong address or leave off required details, and it will be delayed or rejected.
To send non-legal mail to someone at the Ottawa County Detention Facility, address your envelope exactly like this (include the inmate's name and their identifier): Ottawa County Detention Center Inmate Name, Inmate Identifier PO Box 247 Phoenix, MD 21131
Getting mail through to someone in custody can be frustrating, especially when a letter or photo gets sent back. Ottawa County publishes specific examples of what will be rejected. A few small edits before you send can prevent most problems.
Start by registering for free at icsolutions.com. Visitor registration is required for video visits. From the ICSolutions website, you can also schedule visits, add funds, or connect from a computer.
Yes. Offsite video visits are supported, but they're fee-based and costs vary by facility. Download and test the ICSolutions app on your device or computer before scheduling. Internet connectivity problems during offsite visits are not refunded.
Onsite video visits are held at video terminals in the facility’s visitation center. The inmate remains in their housing unit during the session.
Trying to stay in touch with someone at Ottawa County Detention Facility? Your two main options are video visitation through ICSolutions and mail handled through a scanning process. Here's how each one works and what to double-check before you send anything.
Trying to put money on someone's account at Ottawa County Detention Facility? Start by knowing which payment methods the jail actually accepts. One option is clearly off the table: money orders.
Ottawa County Detention Facility uses video visitation. The main prep work is registering and making sure your device is ready before you try to schedule.
