Sending Money to Someone at Pamlico Correctional Institution: All available methods and troubleshooting
Sending money to someone at Pamlico Correctional Institution is straightforward once you know your options. Here's a breakdown of approved deposit methods through NCDAC's partnership with ViaPath (including TouchPay and ConnectNetwork), plus what to do if your payment doesn't show up.
Pamlico Correctional Institution handles offender trust deposits through NCDAC's partnership with ViaPath and its subsidiaries (TouchPay and ConnectNetwork). You've got several options: online, mobile app, cash at Western Union, or mailing a money order. Want to skip the fees? Mail a money order - just know it takes longer to post than card or cash deposits.
The fastest option is depositing online at ConnectNetwork.com with a credit or debit card. Deposits typically hit the offender's account by the next business day - helpful when you need to cover essentials quickly.
Prefer using your phone? The ConnectNetwork mobile app (available in the Apple App Store and on Google Play) lets you send money with your card from anywhere. Timing is the same as other electronic options - funds usually show up by the next business day.
Timing: Web, mobile, phone, and walk-in deposit options typically make money available in the offender’s account on the next business day.
Need to pay with cash? Head to any Western Union location and use the payment code "NCDAC TRUST" for Trust deposits. Funds typically post by the next business day.
- Buy a money order - make it payable to TouchPay.
- Add the required paperwork - include a deposit slip with the money order.
- Mail it to the processing address - send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
Timing: Funds from mailed TouchPay money orders will be available within ten business days, though TouchPay may make efforts to post funds sooner.
Most deposit methods come with fees. NCDAC's money transfer fees (effective August 1, 2023) vary by deposit amount and method. When comparing options, weigh the total cost after fees against how quickly you need the money available. Check the vendor's fee details before submitting to see the exact charge for your deposit amount.
Cost tip: Mailing a money order (made payable to TouchPay) is the cost-free deposit option, but it comes with a longer posting window than next-business-day methods.
Deposit didn't go through? Or it's been longer than expected and the funds still aren't showing? Contact ViaPath at 877-650-4249 for help.
- ✓ The date you submitted the deposit
- ✓ The deposit amount
- ✓ Your name and a good callback number
- ✓ Which method you used (ConnectNetwork website, ConnectNetwork mobile app, Western Union, or a mailed money order)
- ✓ Any receipt details you have (for example, a transaction number or a copy of the completed deposit slip)
One detail that trips people up: only approved visitors can deposit funds into an offender's account. If your payment keeps getting rejected and everything else looks right, double-check that you're on the approved visitor list.
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