Scheduling a Video Visit at Pasco County Jail: Costs, Timing, and the 17-Hour Rule

You'll need to register as a visitor through ICSolutions before scheduling a video visit (you must be 18 or older). Do this early - especially if you're trying to grab a specific day and time.

Pasco County Jail requires video visits to be scheduled at least 17 hours in advance. Book too close to your desired time and the system won't accept it. Don't wait until the night before.

On the other end, you can only book up to two weeks (14 days) out. That gives you a decent window to plan around work, childcare, or other scheduling conflicts.

Each offsite video visit runs up to 20 minutes. It's a short window, so have your updates and questions ready before the call connects.

Offsite video visits are billed by the minute. At Pasco County Jail, the rate is $0.25 per minute, so the total cost depends on how much time is actually used during the visit.

Your ICS account needs at least $5.00 to book an offsite visit - even if you expect the call to be short.

Here's something that catches people off guard: the full visit amount is charged when you schedule, not after. If you don't use the full time, the unused portion gets refunded to your account.

Daily Windows

• ✓ 8:30 am–11:00 am
• ✓ 1:00 pm–5:00 pm
• ✓ 7:00 pm–10:00 pm

Some housing statuses have tighter limits. If the person you're visiting is in Administrative Segregation or has "Red Dot" status, they're allowed up to 2 hours of offsite video visitation per week - that's six 20-minute sessions.

1. Register on ICSolutions - If you’re 18 or older, you must be registered as a visitor before you can schedule a video visit.
2. Fund your ICS account to at least $5.00 - You won’t be able to schedule an offsite visit unless your balance meets the $5.00 minimum.
3. Pick a date that meets the 17-hour rule - Visits must be scheduled at least 17 hours in advance, so avoid trying to book last-minute.
4. Stay within the two-week scheduling window - You can schedule up to 14 days ahead, but not beyond that.
5. Choose a time inside the daily offsite windows - Offsite virtual visitation is available every day during 8:30 am–11:00 am, 1:00 pm–5:00 pm, and 7:00 pm–10:00 pm.
6. Schedule the visit and expect the full amount to be charged right away - The full scheduled visit amount is taken from your account as soon as you book.
7. Watch for refunds if the full time isn’t used - Any unused time from the scheduled offsite visit is refunded.
8. Plan for a 20-minute session - Individual offsite video visits can be up to 20 minutes long, so be ready to make the most of that time.

• ✓ Your ICS account balance is at least $5.00
• ✓ You’ve budgeted for $0.25 per minute
• ✓ Your visit time is at least 17 hours from when you’re scheduling