How to Send Money to an Inmate at Pasco County Detention (JailATM, Commissary & Phone Accounts)

At Pasco County, money you add can go toward a few different things. The most common is commissary, the general spending account your loved one uses for purchases inside. There are also phone funds for calls, plus tablet and messaging use, since inmates at Pasco County Correctional Facility have access to wireless tablets. Want to message or send photos through the facility's eMessaging? You'll do that through a JailATM account. Messages cost $0.25 per send (up to 5,000 characters), and photo uploads cost $0.25 each. So if staying in touch is the priority, you're probably thinking about phone and tablet funds, not just commissary snacks and basics. Not sure what to fund? Ask your loved one what they actually need the money for right now. Calls and tablet time can require a separate step on their end (more on that below), so it helps to be clear about the purpose before you deposit.

1. Create your JailATM account by using JailATM.com and starting a new account with your email/username.
2. Find and connect to the resident by selecting the correct state and facility, then searching for your loved one.
3. Add the required identity information so you can make deposits. A Social Security Number is required on the account to deposit funds (this is tied to Bank Secrecy Act and Anti-Money Laundering compliance).

Payment Methods

• ✓ Visa
• ✓ MasterCard
• ✓ Prepaid cards are not supported

If your card keeps getting declined, JailATM may be the reason. The system processes deposits as cash advance transactions. Some banks block cash advances by default, and most prepaid cards won't accept that kind of transaction at all. Tried the right card type and it still won't go through? Reach out to JailATM support for help with deposit issues.

JailATM caps deposits at $300 per resident per calendar week (Sunday through Saturday). The limit can vary by facility, so if your deposit won't process and you're sure your card is fine, you may be hitting the weekly cap. Keep in mind: the limit is per resident, not per sender. Multiple deposits from friends and family add up fast.

Most JailATM deposits arrive within 24 to 48 hours of processing. If it's been longer than that and the money still isn't showing up, contact the facility right away to start an investigation.

1. Wait through the normal processing window and double-check your receipt or transaction history. Most deposits arrive within 24 to 48 hours of processing.
2. Call the facility if the deposit is missing so they can initiate an investigation.
3. If the deposit went to the wrong resident, call the facility immediately and request that staff transfer the funds to the correct resident.
4. If a transfer cannot be done, ask about a hold and refund through the facility.
5. Use JailATM “Contact Us” if the facility cannot resolve it. Submit the form and expect a reply within 72 business hours.

At Pasco County, your loved one may need to move money after it hits their account. To pay for phone calls and tablet time, the inmate has to transfer funds from their commissary account to their phone account. If your goal is calls or tablet use, remind them to make that transfer on their end so the money actually gets used the way you intended.

Useful Contacts

• ✓ Trinity Commissary (commissary questions): (813) 235-6053

For online deposits and account access at Pasco County, JailATM is the system you'll use (through JailATM.com). If the facility can't fix a missing or misapplied deposit, submit a request through JailATM's "Contact Us" form. Their stated reply time is within 72 business hours.