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What You Need to Know Before Your First Video Visit at Pasco County Detention

Your first video visit goes a lot smoother when you handle setup and scheduling ahead of time. Use the sections below as a quick pre-visit checklist for Pasco County Detention.

• 2 min read Verified from official sources

You'll need to register as a visitor through ICSolutions before you can do a video visit at Pasco County Detention. You must be 18 or older. Handle this first, since you can't schedule anything until your visitor account is set up.

Plan ahead when picking a time. Video visits at Pasco County Detention must be scheduled at least 17 hours in advance, so same-day booking usually isn't an option. Need to coordinate around work, childcare, or travel? You can schedule up to two weeks (14 days) in advance.

Each video visit lasts up to 20 minutes. Keep that in mind when planning what you want to talk about. If you're visiting from home (off-site), the cost is $0.25 per minute.

Account and Cancellations

  • ✓ Have at least $5.00 in your account before you try to schedule an off-site visit.
  • ✓ Be ready to pay at booking time: the full amount is taken from your account as soon as the visit is scheduled.

If you don't use all your paid time during an off-site visit, the unused portion is refunded. Cancel the visit entirely, and the $5.00 goes back to your account.

  1. Download The Visitor app - Install The Visitor on the device you will use for the visit (Windows PC, Apple, or Android).
  2. Test it before your appointment - Make sure the app works on your device before your off-site visit time so you are not troubleshooting at the start of the session.

Off-site virtual visitation is available every day in three time blocks: 8:30 am to 11:00 am, 1:00 pm to 5:00 pm, and 7:00 pm to 10:00 pm.

Onsite virtual visitation runs Tuesday through Saturday, 8:30 am to 11:00 am and 1:00 pm to 4:00 pm.

Good to know: Onsite virtual visits are free.

Heads up on dress code: Appropriate clothing is required for visits. If the facility ends your visit due to a dress code violation, no refund will be issued.

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