How to send messages, photos, and packages
Pasco County Correctional Facility provides wireless tablets for messaging, media access, and photo sharing. Messages and photos go through JailATM—enabling a messaging subscription adds $5.00 in credits to the inmate's account. eMessages cost $0.25 each, and photo uploads run $0.25 each. JailATM has specific image rules, including accepted file types and a 5120 KB maximum file size. Once an inmate opens a message, it stays available for 14 days before expiring permanently. Phone service runs through Inmate Calling Solutions (ICS) at $0.16 per minute. Set up prepaid or debit accounts through your user account or by calling the vendor phone number.
Search for a loved one and send messages and photos in minutes.
Send a letter to Pasco County Jail the regular way and it won't arrive. The facility uses a digital mail scanning service, so all personal mail must go to the ICS Digital Mail Center first—where it gets scanned and delivered electronically.
Pasco County Corrections uses a digital mail scanning system through ICSolutions for regular inmate mail. Personal letters sent directly to the jail won't be processed the way you'd expect—they need to go through the digital mail center instead. But certain items must bypass that system entirely and go straight to the Land O' Lakes facility. Here's what you need to know.
Pasco County Correctional Facility uses wireless tablets to help people stay connected with someone in custody. Here's how messaging and photo sharing works through JailATM—what it costs, which file types work, and where to get help if something goes wrong.
Sending family photos or a child's drawing to someone at Pasco County Jail? The key is making sure it scans cleanly. Here's what gets delivered—and what gets sent back.
At Pasco County Jail, your letter, card, or other personal mail gets scanned into a digital system — and the physical original doesn't stick around. The jail destroys physical mail 60 days after upload. So anything sentimental you send (handwritten notes, drawings, photos, keepsakes tucked into a letter) has a short window before the original is gone. The person inside can still view the scanned version, but the physical item won't exist anymore.
Letters to Pasco County Jail go through a digital mail scanning process, and anything that can't be scanned gets returned. The most common reasons for returns? Legal mail (which isn't eligible for scanning), money of any kind (cash or money orders), and packages or certified mail—none of these will make it through the digital mail center. Beyond those, returns usually come down to materials and format. Non-paper items are rejected outright. So are pages with tape or adhesives, staples, paperclips, or binding agents. Greeting cards with pop-outs or die-cuts won't work either, and anything with glitter or sparkles is a no-go.
Send eMessages and photos through JailATM using the facility's wireless tablets. Enabling a JailATM messaging subscription adds $5.00 in credits to the inmate's account. Messages cost $0.25 each, photo uploads cost $0.25 each, and images must follow JailATM's file-type rules and 5120 KB max size.
Messages expire 14 days after the inmate reads them. After they expire, they can’t be retrieved.
Phone calls go through Inmate Calling Solutions (ICS) at $0.16 per minute. Set up prepaid or debit calling through your user account or by calling the vendor phone number.
Send personal correspondence to the ICS Digital Mail Center P.O. Box in San Antonio, TX. Pasco County Corrections uses ICSolutions and does not accept personal mail sent directly to the jail.
No. The ICS Digital Mail Center won't accept certified mail, packages, money orders, or cash—those get returned to sender. Mail privileged legal materials or government checks directly to the facility address following Pasco's instructions.
Include a self-addressed, stamped envelope with the original item when you mail it to the digital mail center. Make sure photos and drawings follow Pasco’s rules (for example, no text on the reverse side) so they aren’t rejected.
Pasco County now lets you build a custom Care Pack using items from the full commissary menu. Here's how ordering works, who to contact, what it costs, and the weekly deposit limit that affects how much support your loved one can receive.
Scheduling an offsite video visit at Pasco County Jail comes down to three things: registering on ICSolutions, booking at least 17 hours ahead, and having enough funds in your account to lock in a time.
