CDCR's ViaPath-to-Securus Transition: A checklist for families

CDCR is switching communication services from ViaPath to Securus. If you already have a ViaPath account, doing nothing before your loved one's facility switches means risking missed calls, lost momentum, or money left behind. The upside: CDCR says the change should bring lower costs for calls and e-messages.

First, find out when your loved one's facility is scheduled to switch. CDCR's family resources tablets page has the rollout schedule and FAQs. If you're matching an announcement you saw elsewhere, look for the notice labeled "Post Id: 22" with the subject "CDCR Transition to Securus Communication Services."

• ✓ Check CDCR’s rollout schedule and FAQs page, then write down your loved one’s facility transition date.

Set up your Securus account before the transition. CDCR is clear on this: your account needs to exist ahead of time so communication doesn't go dark while you're scrambling to register.

1. Sign up for a Securus account - Do this ahead of the facility’s transition date so you are not rushing at the last minute.
2. Complete any account verification steps - Follow the prompts until your account is fully active.
3. Confirm you can access the services you use - Once you are in, check that you are set up for the communication services you rely on with your loved one.

Pricing will change once the transition happens. CDCR says Securus should mean lower costs for calls and e-messages, which is good news. But your old assumptions about what a call or message costs won't carry over. Once your Securus account is set up, check the pricing so you know what to budget.

Got money left in ViaPath? Decide whether you want it back. CDCR says to request refunds for unused balances through ViaPath's help website. You'll handle this on the ViaPath side, not through Securus.

• ✓ Log in to your ViaPath account and check whether you have an unused balance.
• ✓ Go to ViaPath’s help site and follow the refund instructions for unused balances.
• ✓ Save confirmation details from your refund request for your records.

Quick Verification

• ✓ Confirm your loved one’s facility transition date using CDCR’s rollout schedule and FAQs.
• ✓ Create your Securus account before that date.
• ✓ If you have unused ViaPath funds, request your refund through ViaPath’s help website.

For the official rollout schedule and transition FAQs, check CDCR's family resources tablets page. The transition notice also appears on the scheduling site and points back to CDCR's rollout information for dates and details.