How to Contact an Inmate at Facility
Trying to reach someone at Pelican Bay (PBSP)? Here's what you need to know: CDCR is switching communication services from ViaPath to Securus. This change affects how families set up accounts for calls and e-messages.
CDCR is moving inmate communication services from ViaPath to Securus. If you've used ViaPath before, your account setup and access will shift to Securus as each facility completes the change.
CDCR says this switch should bring lower costs for calls and e-messages. Final pricing depends on your loved one's facility completing the transition, but reduced costs are the stated goal.
Note: Create your Securus account before your loved one's facility switches over. Setting this up early means you won't lose access when the system changes.
- Create your Securus account ahead of time. CDCR’s guidance is to set up your Securus account before your loved one’s facility transitions, so you are ready for calls and e-messages once the change happens.
- ✓ Expect CDCR communication services to transition from ViaPath to Securus.
- ✓ Watch for lower costs for calls and e-messages (this is the stated expectation from CDCR).
Check the exact timing for your loved one's facility. The transition is confirmed, but dates vary by location. Find out whether the facility has already switched to Securus or is still in the process.
Once the facility is on Securus, confirm what "lower costs" actually means for you. Ask about current rates and any terms that affect what you'll pay for calls and e-messages.
- ✓ Whether a Securus account is required for every communication option you plan to use
- ✓ What information you will need to create and verify your Securus account
- ✓ Whether there are any facility-specific steps tied to the transition at the time you enroll
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