How to Send Money to Facility
Sending money during a service transition gets confusing fast. Here are the two things this facility has clearly stated, plus what to confirm before you pay.
If this facility is transitioning to Securus, create your Securus account before the switch happens. Waiting until after the transition can cause delays getting set up.
Have an unused ViaPath balance? Refund requests are handled through ViaPath's help website. Start there to get any remaining funds back.
Note: This guidance covers only what the facility has stated about the Securus transition and ViaPath refunds. For questions about fees, timing, or other ways to send money, check with the facility or service provider directly.
Steps
- ✓ Create your Securus account before your loved one’s facility transition to Securus services.
- ✓ If you need a refund for an unused ViaPath balance, submit the request through ViaPath’s help website.
Before sending funds, confirm with the facility whether you need a Securus account and when that requirement kicks in. The key detail is timing: set up your account before your loved one's transition, not after.
For ViaPath refunds, check their help website to confirm the current process, including any required information and deadlines.
- ✓ Ask the facility if you must create a Securus account, and when you need it set up relative to the transition.
- ✓ Ask the facility whether any other payment methods are accepted right now.
- ✓ Confirm ViaPath refund steps (and any required details) on ViaPath’s help website before you submit a request.
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