How to deposit funds, commissary, and payment options
Before sending money to someone at Pelican Bay (PBSP), set up your Securus account ahead of the facility transition. New to Securus? Use the "CLAIM ACCOUNT" link to register your profile. If you're locked out, "Forgot your password?" is the quickest way back in. Before depositing, double-check the incarcerated person's full name and booking or facility ID so funds post to the right account. Deposit options typically include online or mobile payments, phone deposits, lobby kiosks, and U.S. Postal Service money orders, though availability depends on the facility and authorized vendors. Trust account funds are usually used for commissary, phone time, and hygiene items. Balances may be reduced by restitution or other authorized deductions. Never mail cash, and always check vendor fees and posting times.
Search for a loved one and send messages and photos in minutes.
Create a Securus account before your loved one's facility transitions. If you don't have one yet, use the "CLAIM ACCOUNT" link to register your profile.
Use the “Forgot your password?” link on the Securus site to reset your password and regain access.
Common deposit methods include online or mobile payments, phone deposits, lobby kiosks, and U.S. Postal Service money orders. The exact options depend on the facility and approved vendors. Confirm which vendor is accepted and check posting times before sending funds.
CDCR is switching communication services from ViaPath to Securus. If you already have a ViaPath account, doing nothing before your loved one's facility switches means risking missed calls, lost momentum, or money left behind. The upside: CDCR says the change should bring lower costs for calls and e-messages.
Can't log in? That means you can't schedule or manage your Pelican Bay visit through the GTL/ViaPath portal. The fix is simple: look for the "Forgot your password?" link on the login page.
Trying to reach someone at Pelican Bay (PBSP)? Here's what you need to know: CDCR is switching communication services from ViaPath to Securus. This change affects how families set up accounts for calls and e-messages.
