How to Contact an Inmate at Pendleton Correctional Facility, In (IN)

Calls from Pendleton come through in a few different ways: collect calls, prepaid collect calls, or inmate debit calls. The type matters because the fix depends on how the call is billed.

Not getting collect calls? The facility might not be "blocking" you at all. Common culprits include your local phone company not offering collect call billing, hitting the maximum dollar limit your carrier allows, or trying to accept collect calls on a cell phone or work phone (which often don't support collect billing).

Steps to Follow

• ✓ Confirm whether the person is calling you by collect, prepaid collect, or inmate debit.
• ✓ If it is a collect call, check whether your local phone company supports collect call billing.
• ✓ Check whether you have reached your phone company’s maximum dollar limit for collect calls.
• ✓ If you are using a cell phone or work phone, consider whether that line can accept collect calls.

1. Identify the problem as collect-call related - This option is meant for situations where you are blocked from receiving collect calls.
2. Call ViaPath to set up prepaid calling - Contact ViaPath at (800) 483-8314 to sign up for a prepaid calling account.
3. Ask what you need to start receiving calls again - Once your prepaid account is set up, you should be able to resume receiving calls.

1. Call ViaPath customer service - To request removal of a permanent block on your telephone number for collect calls, call (877) 650-4249.
2. Request a block removal - A representative can submit the request to have the block removed.
3. Wait for processing - Block removal is typically processed within 1 to 2 business days.

Before troubleshooting, confirm which call type is being used: collect, prepaid collect, or inmate debit. For collect calls, check with your phone carrier to see if collect billing is offered on your line and whether there's a dollar limit that could cut off calls.

If you are requesting a block removal, confirm the current turnaround time when you speak with customer service. The typical time frame is 1 to 2 business days, but it is worth asking so you know when to expect calls to start coming through again.