How to send messages, photos, and packages
Phone calls at Pendleton Correctional Facility run through ViaPath, with AdvancePay as the prepaid collect option. Create and fund an AdvancePay account at ConnectNetwork.com or by calling 800-483-8314. Cell and international calling may be available if those options are enabled on your account. Deposits can be made online or by phone, and funds are deducted immediately when calls connect. You control whether to accept calls, and refunds may be available in some cases—for example, if the incarcerated person is released. Watch the inactivity rules: accounts become inactive after 180 consecutive days without activity and may be forfeited. ViaPath sends a reminder 30 days before forfeiture. For refund requests, call 877-650-4249. Keep in mind that collect calls can't reach cell, office, or hospital numbers. If you're having trouble with blocked calls, contact ViaPath customer service.
Search for a loved one and send messages and photos in minutes.
AdvancePay calls can go only to the prepaid account phone number you register. Cell and international numbers can be supported if those options are enabled on the account.
AdvancePay accounts go inactive after 180 consecutive days without activity and may be forfeited. For refunds—including after release—call ViaPath at 877-650-4249.
For blocked calls or collect-call connection problems, contact ViaPath/ConnectNetwork customer service. To request a block removal, call 877-650-4249 (often 1–2 business days); for setup or deposits, use 800-483-8314 or ConnectNetwork.com.
If your loved one is at an Indiana DOC facility like Pendleton Correctional Facility, you'll see three phone payment options: collect calls, AdvancePay (prepaid collect), and PIN Debit. Here's how they differ—and how to pick the one that fits your phone and budget.
A Trust Fund deposit puts money into an incarcerated person's account at Pendleton. They can use it like cash to buy items through commissary—snacks, hygiene products, and other basics the facility allows.
Need to stop a call right now? Just hang up, or press 1 when the system prompts you. Either way, the call ends immediately.
