Penmate Inmate Support Guides

Sent Mail to the Wrong Address? Understanding the Dec 15, 2025–Jan 15, 2026 Grace Period

Mailed something to the prison instead of the correct mail-processing address? That mistake may not automatically mean your loved one misses it. ADCRR created a one-month grace period to help misaddressed items reach the right place during the transition.

• 2 min read Verified from official sources

ADCRR is offering a one-month grace period running from December 15, 2025 through January 15, 2026. During this window, items sent to an inmate at a prison complex (including ASPC Perryville, San Carlos Unit) by mistake will still be processed and delivered. Instead of automatically returning misaddressed mail, ADCRR will get it to the inmate.

This grace period covers items that ended up at the wrong place because they were addressed to a prison complex when they should have gone elsewhere. If your mail went to a complex like ASPC Perryville, San Carlos Unit between December 15, 2025 and January 15, 2026, ADCRR has stated they will process those misdirected items and get them to the inmate.

After January 15, 2026, the grace-period handling ends. From that point on, improperly addressed mail gets returned to the sender rather than delivered. Mail will be sent back if required information is missing: the inmate number, the inmate's full name, and the correct address on the envelope.

Next Steps

  • ✓ Inmate’s full name
  • ✓ Inmate number (ADC number)
  • ✓ The correct address (written clearly and completely on the envelope)

If your question is about digital mail service or a transition-related issue, contact Securus Customer Service. Support is available 24/7 at (800) 844-6591.

Think something was delayed because it went to the wrong place? Start by checking whether the envelope had the inmate's full name, inmate number, and correct address. Missing details can trigger a return to sender. During the December 15, 2025 through January 15, 2026 grace period, ADCRR's stated plan is to process items improperly sent to prison complexes and deliver them to inmates. For questions about digital mail service specifically, contact Securus Customer Service at (800) 844-6591.

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