Who to Email or Call About Visitation at San Carlos Unit

For San Carlos Unit visitation questions, email pv.car.vidvis@azadc.gov. This is where you'll ask about San Carlos-specific issues - your visitation application status, approval questions, or scheduling details for this unit.

For broader questions, there's also the Perryville Complex email: pv.com.vidvis@azadc.gov. Use the San Carlos Unit email (pv.car.vidvis@azadc.gov) when your question is clearly about San Carlos - scheduling for that unit, checking on your approval status there. The complex email works better when your issue isn't specific to San Carlos or you're unsure which unit should handle it.

Got digital mail questions? Contact Securus Customer Service at (800) 844-6591 - they're available 24/7, 365 days a year. Call them when you're tracking digital mail timing or troubleshooting access. ADCRR's partner Securus handles processing and scanning, aiming to make mail digitally available within 3 business days of receipt. For visitation approvals or scheduling at San Carlos, stick with the unit visitation email instead.

• ✓ Call Securus Customer Service at (800) 844-6591 (24/7) for digital mail questions
• ✓ Ask about digital mail processing/scanning timing (Securus aims to make mail digitally available within 3 business days of receipt)
• ✓ Use Securus support for digital mail access or troubleshooting issues
• ✓ Use the San Carlos Unit visitation email (pv.car.vidvis@azadc.gov) for visitation approval or scheduling questions

To check dates and times, look for the "San Carlos Unit Visitation Schedule 2026" page. Once you're approved to visit, I'd recommend emailing pv.car.vidvis@azadc.gov to confirm the schedule details - especially if you're coordinating travel and want to avoid last-minute surprises.