Adding Multiple Phone Numbers to Your AdvanceConnect Account (home, work, and cell)
Want to make it easier for your loved one to reach you? Adding more than one phone number to your AdvanceConnect account is a quick fix. Here's how to set up home, work, cell, and other numbers—plus what might still depend on the facility.
AdvanceConnect is a prepaid calling account for friends and family. It lets you receive collect calls with charges deducted from your prepaid balance. The real benefit? Flexibility. You can add multiple phone numbers - home, work, cell, even trusted contacts - so your incarcerated loved one has more than one way to reach you.
Tip: Add clear labels for each number (like “Home,” “Work,” and “Cell”) so it’s obvious which phone to try when timing matters.
AdvanceConnect works by pre-funding the calls you want to receive. When your loved one calls collect, the cost comes out of your balance instead of hitting a single phone line as a collect charge. Adding multiple numbers helps, but keep in mind: not every feature works the same everywhere. Some call connectivity and inbound options vary by agency or facility.
Note: Whether certain call options work (including some inbound/connect features) can depend on the agency/facility, even if your account is set up correctly.
Checklist Add Numbers
- ✓ Gather the phone numbers you want to add (home, work, cell, and any other trusted contacts)
- ✓ Decide how you want to label each number so it’s easy to recognize later (Home/Work/Cell, etc.)
- ✓ Access your AdvanceConnect account online or manage it by phone (you can do this 24/7/365)
- ✓ Add each phone number to your account and save your changes
- ✓ Double-check that each number is entered correctly and matches the label you intended
- Sign in to manage your account - Use the Securus website, or handle it by phone if that’s easier; account access is available 24/7/365.
- Go to your phone-number management area - Look for the place where your saved/destination numbers are listed.
- Add a phone number and label it - Enter the number (home, work, cell, or another contact) and give it a clear label so you can keep them straight.
- Save and confirm - Save the entry, then review your list to make sure every number you added is correct and shows up the way you expect.
Adding multiple numbers gives you options, but facility rules still apply. Some agencies limit which phone types can be reached or which inbound features work. If you're counting on a specific number - especially a cell phone - confirm what Pickaway County Jail allows before relying on it for time-sensitive calls.
Recommendation: Before you switch everything over to a cell phone, verify the facility’s current rules so you don’t miss calls due to restrictions.
Calls still not coming through after adding numbers? Check the basics. AdvanceConnect calls deduct from your prepaid balance, so you need available funds. When adding money, the maximum is $100.00 per transaction. You can review your account and make changes anytime online or by phone (24/7/365) - helpful when troubleshooting outside normal business hours.
- ✓ Confirm you can access your AdvanceConnect account online or by phone (24/7/365)
- ✓ Check your prepaid balance to make sure there are funds available for calls
- ✓ If you need to add funds, plan around the $100.00 maximum per transaction
- ✓ If your balance or account details don’t look right, contact support by phone to review the account
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