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How Securus Inbound Connect Works — Can You Reach Out First to Someone at Pickaway County Jail?

If you're using Securus to stay in touch, Inbound Connect lets you reach out first instead of waiting for an outgoing call. Here's how it works, what your loved one sees on their end, and what to confirm with Pickaway County Jail before you rely on it.

• 2 min read Verified from official sources

Securus Inbound Connect is a feature inside AdvanceConnect, which you access through the Securus mobile app. AdvanceConnect is essentially a prepaid calling account for friends and family: it lets you receive collect calls from an incarcerated person, with charges deducted automatically from your balance. The key difference with Inbound Connect? You can proactively start a connection from the app instead of waiting and hoping your loved one can place an outgoing call at that moment.

  1. Open your AdvanceConnect account in the Securus app - this is where the Inbound Connect feature lives.
  2. Select “Inbound Connect” - look for the option within your AdvanceConnect area.
  3. Add your incarcerated loved one as a contact - once they are added, you can start a connection through the feature.

Once you start a connection, your loved one may get a real-time notification on their personal tablet. That "personal tablet" detail matters. Real-time notifications only go to personal tablets, not every device someone might access inside a facility. If they don't have a personal tablet (or aren't using it at that moment), they may not see an instant alert even though you've already initiated the connection.

Signing up for Inbound Connect is free, but using it isn't the same as "free calls." Standard call rates, taxes, and fees still apply. Availability also varies by agency, so confirm that Pickaway County Jail supports Inbound Connect before you count on it as your way to reach out first.

  • ✓ Ask whether Pickaway County Jail supports Securus Inbound Connect for people housed there.
  • ✓ Confirm what charges apply when you use it (standard call rates, plus any taxes and fees).
  • ✓ Verify whether your loved one will receive real-time notifications, and whether they have access to a personal tablet (notifications are provided only on personal tablets).

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