How Securus Inbound Connect Works — What Pickaway County Jail families should know
Tired of waiting for your loved one to call? Securus Inbound Connect lets you reach out first. Here's how it works, what to expect in the app, and what to double-check with Pickaway County Jail before relying on it.
Inbound Connect is a feature inside Securus AdvanceConnect that lets you initiate contact through the Securus mobile app - no more waiting around for a collect call. One important caveat: availability varies by agency. Before you plan around this feature, confirm that Pickaway County Jail actually supports it.
- Open your AdvanceConnect account in the Securus mobile app - this is where the Inbound Connect feature lives.
- Select “Inbound Connect” - choose the Inbound Connect option from within your AdvanceConnect area.
- Add your incarcerated loved one as a contact - once they’re added, you’re set up to start an Inbound Connect session.
When you start an Inbound Connect session, your loved one receives a real-time notification on their personal tablet. No personal tablet? No notification. The experience depends entirely on whether they have access to one.
Signing up for Inbound Connect is free. However, connections are still billed at standard call rates, and taxes and fees may apply. Before using it regularly, confirm pricing with Pickaway County Jail or Securus directly - you don't want surprises on your bill.
Heads up: Availability varies by agency, and standard call rates, taxes, and fees can apply. Verify both availability and costs for Pickaway County Jail before counting on this as your main way to connect.
Verify Pickaway
- ✓ Ask Pickaway County Jail whether Securus AdvanceConnect and the Inbound Connect feature are supported there (availability can vary by agency).
- ✓ Check the facility’s official information for any notes about Securus phone options and whether Inbound Connect is listed.
- ✓ Confirm whether your loved one has access to a personal tablet, since real-time notifications are provided only on personal tablets.
- ✓ Ask what the standard call rates, taxes, and fees will be for Inbound Connect connections so you know what to expect.
- ✓ If you’re getting different answers, confirm costs directly with the facility or Securus before adding funds or relying on the feature.
Why bother verifying? Inbound Connect isn't universal - Securus notes that availability varies by agency. Once you've confirmed Pickaway County Jail supports it and you understand the costs, you can use the feature with confidence.
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