How to Set Up an AdvanceConnect Prepaid Phone Account for Pickaway County Jail

AdvanceConnect is a prepaid phone account designed for friends and family who want to receive collect calls from an incarcerated person. Instead of each call billing your phone line as a collect charge, the cost gets deducted from the prepaid balance in your AdvanceConnect account. Depending on what Pickaway County Jail supports, the same account can also cover audio and video calls. Feature availability varies by agency, so think of AdvanceConnect as the funding tool. Then confirm which calling options (including any inbound features) are actually turned on for Pickaway County Jail.

You can set up and manage an AdvanceConnect account anytime. Account access is available 24/7/365 online or by contacting Securus by phone. Once your account is active, log in whenever you need to add money, update phone numbers, or check your balance. For funding, Securus accepts credit or debit card payments online or by phone. Western Union and MoneyGram may also be options where available. If you're not sure which funding methods work for Pickaway County Jail, verify through the jail's posted phone information or call the jail directly before you start.

Plan around the per-transaction cap. The maximum funding amount for an AdvanceConnect transaction is up to $100. Your loved one can call you as long as funds are available in your account, since charges are deducted from that prepaid balance. Keep an eye on it so calls don't get cut off unexpectedly.

• ✓ Credit or debit card (online)
• ✓ Credit or debit card (by phone)
• ✓ Western Union (where available)
• ✓ MoneyGram (where available)

Once your account is set up, add the phone numbers you want your loved one to reach. AdvanceConnect lets you add multiple numbers: home phone, work phone, cell phone, even trusted relatives' numbers. Cell phones can work, but they're still subject to facility restrictions. If calls aren't connecting to a mobile number, check Pickaway County Jail's rules and restrictions for phone calling.

This is the part that trips people up: what you can actually do with AdvanceConnect depends on what Pickaway County Jail supports. AdvanceConnect can fund audio calls and, where available, video calls. It may also include an Inbound Connect feature, but availability varies by agency, so Pickaway County Jail may or may not offer it. Even when a feature exists at the vendor level, the jail can limit how calls connect (including whether cell phones work). Verify the details before you depend on a specific setup.

1. Confirm which call types are offered: Ask Pickaway County Jail whether your loved one’s housing area uses audio calling only, or if video calling is available.
2. Ask about Inbound Connect availability: Since availability varies by agency, verify whether Pickaway County Jail supports any inbound-style connection features.
3. Verify what numbers are allowed: Check whether cell phone connections are allowed for this facility, and whether any additional restrictions apply to the phone numbers you add.

One thing to know about real-time notifications: they're only available on Personal Tablets. If your loved one doesn't have access to a Personal Tablet, they won't receive instant alerts, even if other calling options are available.