Using the ICS Mobile App to Stay Connected: Compatibility and Privacy Notes for Families
Thinking about using the ICSolutions (ICS) mobile app to connect with someone in custody? Two things are worth knowing up front: what your phone needs to run the app, and what information it may collect. This guide covers vendor-level details so you can decide what you're comfortable with before you download.
The ICSolutions (ICS) mobile app lets you visit from home, or anywhere you have WiFi or cellular data. For families, that means handling a visit from your phone instead of traveling. The facility you're dealing with does need to support the service, and the feature has to be enabled for your loved one.
Verify features and costs with the jail: Calling and connection features (including prepaid family account options like Inbound Connect) can vary by agency. Standard call rates, taxes, and fees may apply, so confirm what's available and what it costs before you rely on it.
Good to know: The ICS mobile app is free to download from the App Store. Costs typically come from the services you use inside the app, not from the download itself.
On Apple devices, the ICSolutions mobile app requires iOS 12.4 or later. Using an iPad? You'll need iPadOS 12.4 or later.
If privacy matters to you, look closely at the data categories the app may collect and link to your identity. The vendor lists several types: contact information (details that identify or help reach you), user content (what you send or submit through the app), identifiers (things that distinguish your device or account), and usage data (how you interact with the app). In plain terms, these categories can connect app activity back to a specific person. That matters if you're trying to keep your personal footprint small.
Diagnostics are treated differently: The vendor also lists diagnostics data as something that may be collected but not linked to your identity. This type of data is commonly used for troubleshooting and performance monitoring.
- ✓ Which data categories are listed as linked to you (contact info, user content, identifiers, usage data)
- ✓ Which data is listed as not linked to you (diagnostics)
- ✓ How long the vendor says it keeps the data
- ✓ What options the vendor provides to request access to your data or request deletion
- Confirm the jail supports the ICS mobile app for remote visits - Ask whether Pickaway County Jail uses this provider for video visits that families can join from a phone using WiFi or cellular data.
- Ask whether video is enabled for your loved one - Even when a system exists, access can depend on housing status, restrictions, or eligibility rules set by the facility.
- Ask about prepaid family account options and total cost - If a prepaid option such as an Inbound Connect style feature is offered, confirm whether it is available at this agency and what the standard rates, taxes, and fees look like.
- Clarify how notifications work - Some real-time notifications are described as being provided only on personal tablets, so ask how you and your loved one will be notified in your situation.
- Confirm any local rules before you schedule - Ask about schedules, approval steps, and any device or account requirements the jail expects families to follow.
Tip: The provider notes that real-time notifications are only available on personal tablets. If your loved one doesn't have (or can't use) a personal tablet, ask the jail what that means for alerts and connection requests.
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