Piedmont Correctional
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Guides for This Facility
How to Schedule Your First In-Person Visit at Piedmont Correctional
Your first visit can feel overwhelming, but Piedmont Correctional keeps it simple: get approved, schedule your appointment, then confirm the day before.
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How to Send Money to Someone at Piedmont Correctional: All Your Options Explained
Putting money on someone's account at Piedmont Correctional? You've got several options: online, mobile app, phone, Western Union, or mailing a money order. Below are all the methods NCDAC supports—plus the one rule that trips people up most often: you must be an approved visitor to add funds.
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How the Inmate Grievance Process Works in North Carolina: A Family Member's Guide
If your loved one is incarcerated in North Carolina and something goes wrong—medical care concerns, property issues, safety problems—you'll hear people say, "File a grievance." In NC prisons, that process runs through the Administrative Remedy Procedure (Steps 1–3). Step 3 appeals go to the Inmate Grievance Resolution Board (IGRB).
Read GuideAt a Glance
Visitation
- Piedmont Correctional permits both in-person and video visits.
- In-person visits at Piedmont Correctional are by appointment only and visitors must contact the facility to schedule and confirm.
- Each offender may have up to 18 approved visitors (adults and minors).
Communication
- Video visits require the visitor to be on the incarcerated person’s approved visitors list and can be scheduled or started on-demand using the Getting Out Visits app.
- In-person visits are by appointment only; visitors should contact the facility to schedule and confirm the visit.
- NCDAC allows visitation either in person or via video.
Mail & Letters
- Non-legal mail to Piedmont Correctional is screened and scanned by TextBehind and delivered electronically to inmates’ tablets.
- Address all non-legal letters to TextBehind, P.O. Box 247, Phoenix, MD, and include the offender’s full name, OPUS number, and the full prison name (no abbreviations).
- Mail not addressed per TextBehind’s format will be returned and the sender’s return address must include the sender’s full first and last name (no initials).
Sending Money
- Piedmont Correctional partners with ViaPath (TouchPay/ConnectNetwork) to accept deposits via web, mobile, phone, Western Union, and mailed money orders.
- Only people identified as approved visitors for an offender are permitted to deposit funds to that offender's account.
- Western Union cash deposits must use the payment code "NCDAC TRUST."
Facility Info
- Offenders may possess only one pair each of work boots, tennis shoes, and shower shoes at a time.
- Grievances generally must be filed within 90 days of the incident.
- If accepted for processing, a designated staff member must investigate and file a written Step 1 response with supporting documentation within 15 days.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Piedmont Correctional offers both in-person and video visits. In-person visits require an appointment—call the facility ahead of time to schedule. Each offender can have up to 18 approved visitors (adults and minors combined), but visits are typically limited to one session per week, lasting up to two hours. A maximum of three approved visitors can attend a single session. The warden can change visiting conditions for security reasons. If someone is in administrative or disciplinary segregation, or has certain STG validation levels, they may be restricted to non-contact visits or limited to approved immediate family only.
Read full guideCommunication
Piedmont Correctional offers both video and in-person visitation. Video visits require you to be on the incarcerated person's approved visitors list and are handled through the Getting Out Visits app—schedule ahead or start an on-demand session once you're approved. In-person visits are by appointment only, so call the facility to schedule. Most communication services (phone, messaging, video) run through third-party vendors, meaning you'll need to set up an account and use their app or portal to manage services and add funds. For deposits, NCDAC partners with ViaPath, offering web, mobile, phone, Western Union, and mailed money order options. If you run into issues, use ViaPath's toll-free help line.
Mail & Letters
All non-legal incoming mail at Piedmont Correctional goes through TextBehind. Letters are screened, scanned, and delivered electronically to the incarcerated person's tablet—not in paper form. Send non-legal letters to TextBehind at P.O. Box 247, Phoenix, MD. Include the incarcerated person's full name, OPUS number, and the full prison name (no abbreviations). Your return address must show your full first and last name—no initials. Mail that doesn't follow these rules gets returned. Want the original letter back? Email info@textbehind.com within 30 days; there's a $2.50 fee per letter for return postage. Packages and publications work differently: TextBehind returns all packages, and books or magazines must be ordered from retailers or publishers and shipped directly to the facility's street address.
Read full guideSending Money
Send money to someone at Piedmont Correctional through ViaPath (TouchPay/ConnectNetwork). Options include web, mobile, phone, Western Union cash, or mailed money orders. Important: only people listed as approved visitors can deposit funds into an offender's account. For mailed money orders, make them payable to TouchPay, include the required deposit slip, and send to TouchPay Holdings, PO Box 174, Houston, TX 77001-0174. For Western Union cash deposits, use the payment code
Read full guideCommon Questions
Showing 6 of 15How do I schedule an in-person visit at Piedmont Correctional?
In-person visits are by appointment only, so contact the facility directly to schedule and confirm your visit. Before you try to schedule, make sure you’re on the incarcerated person’s approved visitor list by following the visitor application process they provide.
VisitationWill visitors be searched and can I bring my cell phone to Piedmont Correctional?
Yes. Visitors age 16 and older are subject to a pat/frisk and an electronic device search before entering. Cell phones are contraband and are prohibited inside prison facilities.
VisitationCan all visitors have contact visits with offenders at Piedmont Correctional?
No. People in administrative or disciplinary segregation or under control status are restricted to non-contact visits by appointment, and visiting conditions can be changed for security reasons. Those validated as STG Level 2 may have contact visits only with approved immediate family, while Level 3 are limited to non-contact visits with approved immediate family.
VisitationHow do I schedule a video visit with someone at Piedmont Correctional?
Video visits are done through the Getting Out Visits app, and you must be on the incarcerated person’s approved visitors list. Once you’re approved in the vendor system, you can schedule a visit or start an on-demand session in the app.
CommunicationCan I visit in person at Piedmont Correctional and how do I arrange it?
Yes, but in-person visits are appointment-only. Contact the facility to schedule and confirm your visit, and ask about any approval or documentation requirements before you go.
CommunicationHow can I add money to an incarcerated person’s account at Piedmont Correctional?
NCDAC partners with ViaPath for deposits, including web, mobile, phone, Western Union, and mail money orders. If a deposit isn’t going through, call ViaPath’s toll-free assistance line for help.
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Did You Know?
**Piedmont Correctional (NC):** NCDAC permits visitation in person or via video.
This guide is based on feedback from 155 families and official facility documentation. Learn how we verify