How to Contact an Inmate at Pima County Jail, AZ (AZ)

All visitation at Pima County Jail is done by video. There are no in-person contact visits. You'll schedule a video session, either remotely from home or on-site using the jail's system. Policies can change, so confirm the current setup before making plans.

Visitation isn't available right after someone is booked. The jail requires inmates to have their first court appearance and be assigned to a permanent housing unit before visits can be scheduled. If you try too early, you won't see any available time slots.

Even for an on-site video visit, you need to check in. Report to the Main Jail Front Desk at 1270 W. Silverlake Road 15 minutes before your scheduled time and bring a valid photo ID. Visits start and end at the scheduled times no matter when you arrive, and showing up late can mean your visit gets canceled.

All visits must be scheduled in advance. You can book online at pimacountyaz.gtlvisitme.com or use the kiosk in the main entrance lobby. If you run into trouble logging in or setting up an appointment, Visitor Support can help at 855-208-7349.

Steps to Follow

• ✓ Schedule the video visit online at pimacountyaz.gtlvisitme.com, or use the kiosk in the main entrance lobby.
• ✓ Plan around the fact that all visitations are conducted via video (remote video or on-site video).

• ✓ Confirm the inmate has had their first court appearance.
• ✓ Confirm they have been assigned to a permanent housing unit before you try to schedule.

• ✓ For an on-site video visit, report to the Main Jail Front Desk at 1270 W. Silverlake Road 15 minutes early and bring a valid photo ID.
• ✓ Budget for costs if you plan more than the free time: each inmate gets 1 free 30-minute on-site visit per week, and additional 30 minutes cost $9.00 per inmate, per day.
• ✓ If you are visiting remotely online, each visit can last up to 15 minutes per session and costs $0.25 per minute.

• ✓ To leave a voicemail, call the GTL voicemail system at (520) 448-3426.
• ✓ Enter the inmate’s name number when prompted, then record your message (up to two minutes).
• ✓ Expect a $2.00 charge per message. It is deducted from the inmate’s AdvancePay account and is non-refundable.

Before scheduling, double-check that the jail is still using pimacountyaz.gtlvisitme.com for online booking and that the lobby kiosk is available. If you need help, confirm Visitor Support is still reachable at 855-208-7349.

Rates and time limits are the details most likely to change. Verify the current rules for on-site visits: 1 free 30-minute on-site visit per week, plus additional 30 minutes for $9.00 per inmate, per day. Also confirm remote visit pricing, which is listed as up to 15 minutes per session at $0.25 per minute.

Going on-site? Confirm the check-in expectations before you leave home. The rule is to report to the Main Jail Front Desk 15 minutes before your scheduled time with a valid photo ID. Late arrival can mean a canceled visit.

For voicemail, verify the phone number and fees each time you use the system. The jail lists the GTL voicemail line at (520) 448-3426. Messages can be up to two minutes long and cost $2.00 each, deducted from the inmate's AdvancePay account. That charge is non-refundable.