How to Send Money to an Inmate at Pima County Jail
Sending money is straightforward once you know which account to fund. Pima County Jail uses separate accounts for calls and tablet features versus messaging and photos — and the deposit process differs for each.
The inmate's PIN Debit account is where most funds go. When you deposit through ConnectNetwork (GTL/AdvancePay), that balance covers PIN Debit phone calls and tablet services, including any premium tablet features with charges.
Messaging and photos work differently. To send messages or photos, you'll fund a GettingOut
Tip: Fund the PIN Debit account through ConnectNetwork (GTL/AdvancePay) for calls and paid tablet features. Use the GettingOut
For online or phone deposits, you'll need the inmate's 9-digit PIN. Take the inmate name/booking number and add leading zeros until it reaches nine digits.
- Get the 9-digit PIN - use the inmate name/booking number and add leading zeros until it’s 9 digits.
- Deposit online through ConnectNetwork - go to ConnectNetwork (web.connectnetwork.com / ConnectNetwork.com) and follow the prompts to add funds using the inmate’s 9-digit PIN.
- Deposit by phone through GTL/AdvancePay - call 800-483-8314 and use the inmate’s 9-digit PIN to place the funds on the account.
Accepted Payment Methods and Support
- ✓ Add funds online through ConnectNetwork (web.connectnetwork.com / ConnectNetwork.com)
- ✓ Add funds by phone through GTL/AdvancePay at 800-483-8314
- ✓ Pay using debit cards or credit cards
- ✓ Pay using checks
- ✓ Pay using money orders
- ✓ Pay using Western Union
Having trouble with a payment or unsure you're funding the right account? GTL/AdvancePay support can help with deposits made through their system. Call 800-483-8314.
Watch out: AdvancePay accounts inactive for 180 consecutive days are subject to forfeiture. To request a refund, call customer service at 877-650-4249.
Need a refund on an AdvancePay balance? Call customer service at 877-650-4249 to request one. To avoid losing funds, don't let the account sit unused for long stretches.
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