Who to Call When You Have Problems with Visits, Mail, or Accounts at Pima County Jail

All visits at Pima County Jail must be scheduled ahead of time - either online at pimacountyaz.gtlvisitme.com or at the kiosk in the main entrance lobby. Can't log in? No available slots showing? Reservation won't go through? Call Visitor Support at 855-208-7349.

For on-site visits, arrive early with your ID ready. Check in at the Main Jail Front Desk at 1270 W. Silverlake Road at least 15 minutes before your scheduled time - bring a valid photo ID. One thing to know: same-day walk-in visits aren't accepted. You'll need to schedule on-site visits one to seven days in advance.

1. Schedule a normal visit first - book the regular visit for the date and time you want.
2. Call the Jail Visits Hotline - use (520) 351-8114 or (520) 351-8111.
3. Leave the details they need to call you back - include your full name, the scheduled visit date and time, the confirmation number, your phone number, and your request for an extended visit.

Funding Account Support

• ✓ Have the inmate’s 9-digit PIN ready (pad the name/booking number with leading zeros to make 9 digits).
• ✓ Add funds through ConnectNetwork.com.
• ✓ Add funds by phone through AdvancePay at (800) 483-8314.
• ✓ Use ConnectNetwork.com to create an account and send e-messages; each e-message costs $0.25.

For account issues (billing problems, login trouble, or questions tied to GTL services), contact GTL Customer Service at (866) 230-7761. Their listed hours are Monday–Friday, 7 a.m.–11 p.m. Central, and Saturday–Sunday, 8 a.m.–7 p.m. Central.

Want to leave a voicemail for someone in custody? Call the GTL voicemail system at (520) 448-3426. Enter the inmate's name number, follow the prompts, and record your message at the beep. Messages can be up to two minutes long and cost $2.00 - the charge comes out of your AdvancePay account and isn't refundable.