Penmate Inmate Support Guides

Who to Call When You Have Problems: Pima County Jail Contact Numbers

Trying to schedule a visit, request an extended visit, or fix a funding issue? Calling the right line saves a lot of time. Here are the Pima County Jail contact numbers families use most often, plus when to use each one.

• 2 min read Verified from official sources

You can't just show up at Pima County Jail and hope to get in. All visits must be scheduled ahead of time, either online at pimacountyaz.gtlvisitme.com or at the kiosk in the main entrance lobby.

Visitor Support (help with logging in or scheduling): 855-208-7349.

  1. Schedule a normal visit first. Book it online at pimacountyaz.gtlvisitme.com or use the kiosk in the main entrance lobby.
  2. Call the Jail Visits Hotline and leave the details. After you schedule, call and leave your full name, the scheduled date and time, the confirmation number, your phone number, and your request for an extended (special) visit.

Jail Visits Hotline (extended or special visits): (520) 351-8114 or (520) 351-8111.

Having trouble adding money? Use the AdvancePay account line at (800) 483-8314.

For other GTL-related account or service questions, call GTL Customer Service at (866) 230-7761. They're available Monday through Friday, 7 a.m. to 11 p.m. Central, and Saturday through Sunday, 8 a.m. to 7 p.m. Central.

Also listed for inmate services: Connect Network (ConnectNetwork.com).

Running into a specific issue? Start with the specialized line that matches your problem. Call Visitor Support (855-208-7349) for scheduling site or kiosk issues. Reach the Jail Visits Hotline ((520) 351-8114 or (520) 351-8111) for extended visit requests. Use AdvancePay ((800) 483-8314) or GTL Customer Service ((866) 230-7761) for funding or account help. If the right support line doesn't resolve things, then contact the jail's main line for general questions.

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