Why Your Loved One Can't Have Visits Yet: Court Appearances, Housing, and Lockdowns

At Pima County Jail, a person isn't eligible for visitation until after their first court appearance. If your loved one was just arrested or booked, this is the most common reason you'll hit a wall trying to schedule a visit. Not sure whether that first appearance has happened yet? Think about timing. There's often a gap between booking and that initial court event, and visitation simply isn't available until it takes place.

Court is only part of it. Your loved one also has to be assigned to a permanent housing unit before visitation opens up. During early processing, people often move through temporary locations, and visits aren't allowed until they're placed in a permanent unit. So even if the first court appearance is done, you can still run into delays. If they're still being placed, you won't be able to visit yet, even if everything else looks "ready."

Even after someone clears the court and housing requirements, visits can still be denied if they're on disciplinary lockdown. If your scheduled visit is suddenly canceled or staff say visitation isn't permitted, lockdown status is one of the first things to check on.

1. Check the visit system online: Look up the inmate and the current visit schedule in the GTL VisitMe scheduling system used for Pima County.
2. Check at the lobby kiosk if needed: If you are on-site or do not have reliable internet access, use the kiosk located in the main entrance lobby to review status and scheduling.

1. Reschedule online: If your visit is cancelled or you cannot book the slot you expected, schedule a new visit through the GTL VisitMe system.
2. Reschedule at the kiosk: You can also schedule through the kiosk in the main entrance lobby.

• ✓ Call Visitor Support at 855-208-7349 if you are having problems logging in or scheduling.
• ✓ If you need a special or extended visit, first schedule a normal visit for the date and time you want.
• ✓ After you have a normal visit scheduled, call the Jail Visits Hotline at (520)351-8114 or (520)351-8111.
• ✓ Leave your full name, the date and time of the scheduled visit, the confirmation number, your phone number, and your request for an extended visit so they can call you back.