Mail, photos, messaging, and phone/call options for staying in touch.
Messaging someone at Pima County Jail goes through ConnectNetwork. Create an account at www.connectnetwork.com, then send e-messages of up to 2,000 characters. Each message costs $0.25, and they're processed and delivered Monday through Friday. To buy message credits, use the ConnectNetwork email center at (877) 650-4249. You can also leave a voicemail by calling (520) 448-3426, selecting your language, entering the inmate's name or number, and recording up to a two-minute message. Voicemails cost $2.00, deducted from the inmate's AdvancePay account. For help with deposits or account issues, call AdvancePay at (800) 483-8314 or GTL Customer Service at (866) 230-7761.
Search for a loved one and send messages and photos in minutes.
Trying to reach someone at Pima County Jail? You generally have two practical options: ConnectNetwork e-messages or traditional U.S. Mail. The best choice depends on what you're sending, how quickly you need it delivered, and which rules apply.
Trying to connect with someone at Pima County Jail? Your two main options are video visitation (scheduled ahead of time) and the jail's voicemail system.
Leaving a voicemail for someone at Pima County Jail is a quick phone process through GTL, as long as you have the inmate's name number and the account is funded.
Mail rules at Pima County Jail are strict, and one small detail can mean the difference between your mail getting delivered or sent back. Here's what you need to know about postcards, letters, legal mail, and money orders.
Mail gets rejected or delayed most often because the envelope is missing one key detail. Use the exact format below—especially if you’re mailing a money order or government check.
Pima County Jail has strict mail rules. Stick to the postcard size limits, avoid banned content, and handle money and legal mail correctly—your mail is much more likely to get through.
Stuck trying to schedule a visit, add money, or use messaging? Calling the right support line is usually the fastest fix. Here are the key contacts for Pima County Jail—and what to have ready so your call gets resolved quickly.
Trying to schedule a visit, request an extended visit, or fix a funding issue? Calling the right line saves a lot of time. Here are the Pima County Jail contact numbers families use most often, plus when to use each one.
Start by creating an account at www.connectnetwork.com. From there, you can send e-messages of up to 2,000 characters for $0.25 each. Messages are processed Monday through Friday. Buy credits through the ConnectNetwork email center at (877) 650-4249.
Call (520) 448-3426, select your language, enter the inmate’s name or number, and record your message. Voicemails can be up to two minutes, and the $2.00 charge is deducted from the inmate’s AdvancePay account.
For AdvancePay account help, call (800) 483-8314. For technical support, call GTL Customer Service at (866) 230-7761 (hours listed by GTL are Mon to Fri 7 a.m. to 11 p.m. Central, Sat to Sun 8 a.m. to 7 p.m. Central).
Pima County Jail does all visitation by video—no in-person, face-to-face visits. You can use an on-site kiosk at the jail or connect remotely from home.
Scheduling your first visit at the Pima County Adult Detention Complex is straightforward once you know where to book and when to show up. Here's what you need to know about your options and timing.
Sending money is straightforward once you know which account to fund. Pima County Jail uses separate accounts for calls and tablet features versus messaging and photos — and the deposit process differs for each.
