How to Schedule a Remote Video Visit at Pinal County Adult Detention

On-site video visitation at Pinal County Adult Detention is closed until further notice due to construction. Most families are using remote (off-site) video visits from home or the office to stay connected instead.

Remote video visits run through Securus Technologies, so you'll create an account and schedule through their system. Never used Securus before? Once your account is set up, booking a time slot is straightforward.

Remote (off-site) video visitation is available seven days a week, 7:30 a.m. to 8:30 p.m. That wide window makes it easier to find a time that works around jobs, school pickup, and everything else.

One catch: you have to schedule remote visits at least 24 hours in advance. Hoping to talk today? Plan on booking a slot for tomorrow or later.

Don't confuse remote hours with the public visitation schedule on the county site. Public visitation runs Saturday through Thursday, 9:00 a.m. to 4:00 p.m., and Fridays are closed to the public. Remote video visits operate on a different - and longer - daily schedule.

Remote video visits cost $6 for 20 minutes. Factor that into your budget before you schedule, especially if you plan to visit often.

Sessions are structured in 40-minute intervals with 10-minute breaks in between. These gaps let other people in the facility get to their scheduled sessions. If your conversation is time-sensitive, start right on time and be ready for that built-in pause.

Good news: there's no limit on how many remote (off-site) video visits an inmate can receive. If shorter, more frequent visits work better for your family, that's allowed.

1. Create a Securus account - Set up your account with Securus Technologies.
2. Follow Securus requirements and guidelines - During setup, make sure you meet whatever identity, device, and account rules Securus requires.
3. Schedule your remote video visit - Use the Securus scheduling system to select an available time.
4. Pick a time within the remote visiting window - Choose a slot between 7:30 a.m. and 8:30 p.m., any day of the week.
5. Book at least 24 hours ahead - Remote visits must be scheduled no less than 24 hours in advance.

When booking, focus on two things: the time window and the lead time. Pick a slot within remote visiting hours (7:30 a.m. to 8:30 p.m.) and make sure you're scheduling at least 24 hours out. Confirmation, payment, and account prompts during checkout all go through Securus.

Technical Preparation Checklist

• ✓ Schedule within the remote visiting window (7:30 a.m. to 8:30 p.m., seven days a week)
• ✓ Schedule at least 24 hours in advance so your visit isn’t rejected by the system
• ✓ Use a device that can handle a video call and make sure your camera/microphone access is enabled for your visit
• ✓ Have a stable, high-speed internet connection so the call doesn’t freeze or drop
• ✓ Fully charge your device (or keep it plugged in) before the session starts
• ✓ Choose a quiet, private place so you can hear and be heard
• ✓ Plan for the system timing: sessions run in 40-minute intervals with 10-minute intercessions, so your visit may include a built-in pause

For help with visitor searches or visitation questions, call Pinal County Adult Detention at 520-213-8553.

For technical problems - login trouble, video not connecting, payment issues, or anything inside the scheduling system - contact Securus support. They run the platform, so they're usually the fastest path to fixing account and video-visit issues.

Need to handle something in person during the construction period? On-site professional contact visits and inmate property pickup are limited to Monday through Friday, 9:00 a.m. to 4:00 p.m. Exceptions: initial appearance attorneys and victims for weekend court.