Video visits at Pinal County Jail: free on-site (closed now) vs paid remote — costs, scheduling, and what to expect
Pinal County Adult Detention uses video visitation for both public and professional visits. Here's the key thing: on-site video visits are normally free, but they're currently closed due to construction. That means most families will need to use paid remote visits instead.
There are two types of video visits at Pinal County Adult Detention: on-site (at the jail) and remote (from home or another location). On-site visits are normally free. The catch? On-site personal/public video visitation is currently unavailable until further notice due to construction.
Note: On-site personal/public video visitation is closed until further notice due to construction. If you were planning to travel for an on-site visit, confirm the current status before you go.
Remote video visits cost $6 for 20 minutes or $10 for 40 minutes. On-site visits, when available, are free. If you're watching your budget, check whether on-site visitation has reopened before paying for a remote session.
- Set up your video visitation account - you’ll need an account before you can schedule.
- Use the portal the facility directs you to - Pinal County references vendor portals for video visits, including Securus and GTL VisitMe, so follow the instructions for the system you’re routed to.
- Schedule at least 24 hours ahead - visits must be scheduled 24 hours in advance to be approved, so don’t wait until the last minute.
Tip: Because the jail references more than one vendor portal, make sure you’re using the correct system and that you received a confirmation/approval before you assume your visit is set.
When on-site public video visitation is available, you're limited to two 20-minute visits per inmate per week. Remote visits work differently - there's no cap on how many you can schedule. That flexibility makes it easier to stay in touch, if you can manage the cost.
Legal and professional video visits are capped at one hour unless otherwise approved. Attorneys and other professionals should plan around that limit when scheduling.
One common snag: different facility pages reference different vendor systems. You might see instructions pointing to Securus in one place and GTL VisitMe in another. Whichever portal you use, the approval timeline still applies - create an account and schedule at least 24 hours in advance. Build in enough time for your visit to be approved and confirmed.
- ✓ Create your video visitation account in the vendor portal you’re directed to (you may see Securus or GTL VisitMe referenced).
- ✓ Schedule your visit at least 24 hours in advance so it can be approved.
- ✓ Look for a clear confirmation/approval in the portal before you plan your day around the visit.
- ✓ If you’re scheduling through GTL VisitMe, check whether you need to purchase a pay-per-visit session for the time you want.
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