Send Photos & Mail at Pleasant Valley State Prison

How to send messages, photos, and packages

Overview

Pleasant Valley State Prison uses Securus as CDCR's communications provider. Telephone calls, video calls, and electronic messaging are rolling out starting in September. You can receive standard phone calls without creating an online account—helpful if you just need to stay reachable. Video calls and electronic messaging require a Securus account once those services go live. Securus Video Connect is web-based, letting you schedule and join sessions from an app, computer, or tablet. For tablet rollout timing and cost details, Securus directs families to the CDCR tablets page. If you plan to use video visits or messaging, set up your account ahead of time and be ready to add prepaid funds when those options become available.

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Quick Facts

  • Securus is the CDCR communications provider for Pleasant Valley State Prison.
  • Securus will implement telephone calls, video calls, and electronic messaging starting in September.
  • An online Securus account is not required to receive free telephone calls but will be required for video calls and electronic messaging when those services are available.
  • Video Connect is a web-based system that lets you schedule and join video sessions from an app, computer, or tablet.
  • Securus points visitors to the CDCR tablets page for tablet rollout schedules and cost information.

Common Questions

When will Securus services (phone, video, messaging) start at Pleasant Valley State Prison?

Securus says telephone calls, video calls, and electronic messaging will be implemented starting in September.

Do I need a Securus account to receive phone calls or send messages to someone at Pleasant Valley?

No—an online Securus account isn’t required to receive free telephone calls. You will need a Securus account for video calls and electronic messaging once those services are available.

How do I schedule a video visit with someone at Pleasant Valley State Prison?

Video visits use Securus Video Connect, a web-based system that lets you schedule and join sessions from an app, computer, or tablet. Create a Securus account and be ready to add prepaid funds when video visiting goes live.

Where can I find Pleasant Valley State Prison’s rules for sending packages or mail?

The CDCR family-resources page for Pleasant Valley State Prison returned only a loading message, so specific mail and package rules weren't available. If the facility page is incomplete, check official CDCR resources or the facility's published family information before sending anything.

How is incoming and outgoing mail handled at prisons like Pleasant Valley State Prison?

Incoming and outgoing mail is routinely inspected and screened for contraband. Legal mail receives special handling and is not read by staff during contraband inspections.

Can I send books or photos to someone at Pleasant Valley State Prison?

The source didn't include Pleasant Valley State Prison's specific package rules, so book acceptance and vendor requirements couldn't be confirmed. Generally, books must come directly from approved vendors or publishers. Photos are commonly limited by size and number, and Polaroids typically aren't allowed.

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