Phone & Messaging
How to Contact an Inmate at Facility
Staying in touch with someone at this facility? The key is knowing which communication system handles calls and messages, and whether you need to set anything up beforehand.
Contact an Inmate at Pleasant Valley State Prison.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Pleasant Valley State Prison transitioned to Securus as its CDCR communications vendor. Phone calls, video calls, and electronic messaging started rolling out in September. You can receive free phone calls without creating an online account. Video calls and messaging require a Securus account once those services go live. For video, Securus uses Video Connect, a web-based system that lets you schedule and join sessions from an app, computer, or tablet. For tablet rollout timing and costs, check the CDCR tablets page. Want to be ready when video and messaging launch? Create your account and add funds ahead of time.
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Quick Facts
- Securus is the CDCR communications provider for Pleasant Valley State Prison.
- Securus plans to implement telephone calls, video calls, and electronic messaging at Pleasant Valley starting in September.
- An online Securus account is not required to receive free telephone calls but will be required for video calls and electronic messaging when available.
- Video Connect is a web-based system that lets families schedule and participate in video sessions via app, computer, or tablet.
Contact & Communication Guides
Common Questions
When will Securus services (phone, video, messaging) start at Pleasant Valley State Prison?
According to Securus, telephone calls, video calls, and electronic messaging at Pleasant Valley State Prison began rolling out in September.
Do I need a Securus account to receive phone calls from someone at Pleasant Valley?
No. Securus advises you do not need an online account to receive free telephone calls.
How do video visits work for families of someone at Pleasant Valley State Prison?
Video visits use Securus Video Connect, a web-based tool for scheduling and joining sessions through an app, computer, or tablet. Create a Securus account and add funds ahead of time so you're ready when video and messaging go live. For tablet rollout dates and costs, check the CDCR tablets page.
Other Guides for Pleasant Valley State Prison
How to claim a GTL VisitMe account and schedule a video visit (for PVSP families)
Setting up video visits can feel like a lot the first time around. But once your GTL VisitMe account is claimed, you can book a time slot online and get confirmation instantly.
Sending Commissary
How to Send Money to Facility
Before sending money, confirm which vendor the facility uses and whether you need an online account to get started.
Visitation
How to Visit Facility
Scheduling ahead makes visiting easier. At Pleasant Valley State Prison, visits are booked and managed through the GTL visitation portal.
