How to send messages, photos, and packages
Phone access at Polk County Sheriff's Office is limited to outgoing collect calls. Inmates cannot receive incoming calls. Securus handles the phone service and offers three payment options: Traditional (collect calls billed to the person who answers), Direct Bill (monthly billing that requires a credit check), and Advance Connect (a prepaid account you fund ahead of time). Since calls run through a vendor system, take a look at each Securus option and decide whether you'd rather accept collect charges or set up prepaid funding. Florida facilities vary on additional communication tools like vendor messaging, tablets, or remote video visits, so features and billing can differ by site. Follow Securus' setup steps for whichever option works best for you.
Search for a loved one and send messages and photos in minutes.
Polk County Sheriff's Office (PCSO) uses Smart Jail Mail kiosks in all housing units for written communication. Regular postal mail isn't delivered to inmates—legal mail is the exception—but there's a mail-to-scan option if you don't have computer access.
Sending a message to someone in the Polk County Jail system works a bit differently than dropping a letter in the mailbox. Here's how Smart Jail Mail works, what it costs, what to do if you need to send physical mail, and how legal correspondence is handled.
Polk County Jail doesn't handle mail the old-fashioned way. Written messages and photos go through Smart Jail Mail, and most postal mail gets scanned—your loved one views it on a kiosk instead of holding the original paper.
No. Inmates at Polk County Sheriff’s Office can only make collect calls and cannot receive incoming calls.
Securus offers three options: Traditional (collect billed to the called party), Direct Bill (monthly billing with a credit check), and Advance Connect (prepaid).
Not always. With the Traditional option, collect calls are billed to the person who receives the call, but Advance Connect requires you to set up and fund a prepaid account through Securus.
Trying to reach someone in custody at the Polk County Sheriffs Office? Video visits and phone calls each have a few key limits worth knowing up front.
Scheduling your first video visit involves a few steps, but Polk County Jail's process is straightforward once you know the order. Here's how remote video visits work through Securus, what they cost, and how to get approved and booked.
Polk County Jail does accept books, but only if they meet a few specific requirements. Follow the rules below to avoid having your package rejected.
