Who to Call or Write for Help at Pontiac Correctional Center: Phone, Fax & Mailing Addresses

Start with the main line: (815) 842-2816. A quick call is usually the fastest way to confirm details, figure out where to direct your request, or get answers before sending paperwork.

Need to send documents? The fax number is (815) 842-3420. Faxing works well when you want a dated transmission record for your files.

• ✓ Call (815) 842-2816 when you need an answer quickly or you’re trying to confirm where something should be directed.
• ✓ Fax (815) 842-3420 when you’re sending documents or forms and want proof that they were transmitted.

The street address is 700 West Lincoln Street, Pontiac, IL 61764. Use this for GPS, in-person visits, or anything requiring a physical location.

Mail goes to 700 W. Lincoln St., Pontiac, IL 61764. Writing to someone in custody? Include their full name and IDOC number so the letter gets routed correctly.

Tips Calling Writing

• ✓ Write down the date/time you called, who you spoke with, and what you were told to do next.
• ✓ Keep copies of anything you fax or mail (and keep the fax confirmation page if you have one).
• ✓ If you mail time-sensitive paperwork, use a service that gives you a tracking number and save it.
• ✓ Ask what information must be included (names, ID numbers, signatures) so your request doesn’t get delayed.
• ✓ If you’re following up, reference the date you last called or the date you sent the document so staff can find it faster.

1. Gather the key details - have the person’s name, IDOC number (if you have it), and the specific question you need answered.
2. Call the main line - use (815) 842-2816 and ask to be directed to the right office for your issue.
3. Take notes during the call - write down the staff member’s name (or title), the time you called, and any instructions you’re given.
4. Confirm next steps before you hang up - repeat back what you plan to do (fax, mail, bring in person) and ask if there’s anything else that needs to be included.