How to Contact an Inmate at Redgranite Correctional Institution, WI (WI)
Staying in touch with someone at Redgranite Correctional Institution is manageable once you understand the basics for visits, video calls, and phone timing. Here are the key details to get started, plus a few things worth double-checking before you make plans.
Before you can visit anyone in person at Redgranite, you need to be on the Wisconsin DOC approved visitor list. No exceptions. If you haven't been approved yet, handle that before you plan a trip.
Video visits are scheduled through the ICSolutions website (the facility's visit guide lists the exact site to use). Each session runs 25 minutes, so keep that in mind if you're coordinating around kids, work breaks, or someone else's schedule.
Each video visit costs $2.50, and the person in care (PIOC) can have up to 12 video visits per month. One thing to watch out for: charges still apply even if either side is a no-show. Only book times you're confident you can keep, and remind your loved one to do the same.
If you're visiting in person, don't show up extra early expecting to wait inside. The lobby doesn't open until ten minutes before visiting hours start. For phone calls, ICSolutions recommends having residents place calls during off-peak hours (before 5:00 PM or after 9:00 PM) for better call quality.
Steps to Follow
- ✓ Confirm you are on the Wisconsin DOC approved visitor list before planning an in-person visit at Redgranite.
- Schedule the video visit through ICSolutions. Video visits must be scheduled through the ICSolutions website.
- Plan around the session length. Video visits are scheduled for 25 minutes.
- ✓ Budget for $2.50 per video visit.
- ✓ Keep the monthly cap in mind: a maximum of 12 video visits per month for the PIOC.
- ✓ Avoid no-shows. Charges apply even if the PIOC or the visitor misses the scheduled video visit.
- ✓ For in-person visits, do not expect to enter the lobby earlier than ten minutes before visiting hours start.
- ✓ For better phone call performance, try off-peak times when possible (before 5:00 PM or after 9:00 PM).
Before you schedule anything, make sure you're using the correct ICSolutions scheduling site for Redgranite. I'd also recommend confirming the current $2.50 video-visit price and the 12-per-month cap, since vendor platforms and pricing can change over time.
Check the current in-person visiting hours directly with the institution before you drive out. Redgranite's guide states that the PIOC is allowed up to three in-person visits per week, with only one of those on the weekend. Confirm how those limits are scheduled and applied in practice. Also verify the lobby timing rule so you're not stuck waiting outside longer than expected.
Tip: ICSolutions recommends calling during off-peak hours (before 5:00 PM or after 9:00 PM) for better performance. If your loved one has restrictions or a set routine on their unit, check what times actually work on their end.
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