Mailing Letters to Someone at Redgranite: Why Your Mail Goes to Phoenix, MD (TextBehind)

RGCI scans all non-privileged (non-legal) personal mail before delivery. Send it directly to the institution, and they won't forward it for you - they'll return it so you can mail it to TextBehind yourself.

The process is straightforward: mail your non-privileged personal correspondence to TextBehind at their P.O. Box in Phoenix, Maryland. They handle it from there and get it to the person in custody at Redgranite. Just make sure your envelope includes all the required recipient details plus your return name and address - otherwise, expect delays or returned mail.

Address non-privileged personal mail to: P.O. Box 189, Phoenix, MD 21131. Include the recipient's full name (first and last), their DOC number, and the facility name (Redgranite Correctional Institution). Don't forget your return name and address - anything incomplete gets sent back as undeliverable.

• ✓ Your return name and return address
• ✓ Person in custody’s full name (first and last)
• ✓ DOC number
• ✓ Correctional facility name (Redgranite Correctional Institution)
• ✓ TextBehind mailing address: P.O. Box 189, Phoenix, MD 21131

Legal and medical mail follow different rules. TextBehind won't open or process identifiable medical or legal correspondence. If identifiable legal mail arrives there, they forward it to the institution rather than running it through the scanning workflow.

• ✓ Send non-privileged personal mail (including photos/cards that qualify as personal mail) to TextBehind, not directly to RGCI.
• ✓ Expect your non-legal mail to be photocopied for delivery; if you mail it to the institution by mistake, it will be returned so you can resend it to TextBehind.

Since TextBehind processes your mail, the original paper you send isn't handled like traditional direct-to-facility correspondence. Have questions about processing times or what happens to the originals? Contact TextBehind's customer support directly - they'll have the most accurate, up-to-date information.

1. Address it to TextBehind in Phoenix, MD - Use P.O. Box 189, Phoenix, MD 21131 for non-privileged personal mail going to someone at RGCI.
2. Add the required recipient details - Write the person’s full name, DOC number, and the correctional facility name (Redgranite Correctional Institution).
3. Don’t skip your return address - Include your return name and address so the mail isn’t treated as undeliverable.
4. If it gets returned from the institution, resend it correctly - Non-privileged mail that arrives at RGCI is returned to the sender so it can be mailed to TextBehind.