Sending Mail to Someone at Redgranite: The TextBehind Photocopy Process

Non-privileged personal mail for Redgranite goes to TextBehind, not the institution. Address it to: P.O. Box 189, Phoenix, MD 21131. Include your return name and address, plus the incarcerated person's full name, DOC number, and facility name. Missing or incomplete details? Your mail will likely be returned.

Envelope Format

• ✓ Your full return name
• ✓ Your full return mailing address
• ✓ Person in custody’s full name (first and last)
• ✓ Person in custody’s DOC number
• ✓ “Redgranite Correctional Institution” (facility name)
• ✓ P.O. Box 189, Phoenix, MD 21131

Sending photos? TextBehind may print up to four photos on a single 8" x 11" page. That page counts as one photo, even with multiple images on it. This explains why a batch of pictures might arrive as fewer pages than you mailed.

Cards go through the same photocopy process. If you're sending something beyond a basic letter - like a card with attachments or unusual materials - keep it simple. Straightforward items pass screening faster and are more likely to arrive without issues.

Don't send legal or medical mail through TextBehind. They won't open or photocopy it - identified legal mail gets forwarded to the institution instead. If your correspondence needs to stay privileged, address it as legal/medical mail the standard way, not through the TextBehind process.

When your loved one sends non-legal outgoing mail from DOC custody, their return address should be: P.O. Box 189, Phoenix, MD 21131. They shouldn't use the facility's address for non-privileged mail.

Mail getting returned or not showing up? Start by double-checking the envelope: your full return address, and the recipient's full name, DOC number, and facility name. For photos, remember that TextBehind combines up to four images per 8" x 11" page - and one inappropriate photo means the whole page gets denied. For account or process questions, check TextBehind's family support site.

• ✓ Missing your full return name and address on the envelope
• ✓ Missing the person in custody’s DOC number
• ✓ Leaving off the correctional facility name (Redgranite Correctional Institution)
• ✓ Sending identifiable legal or medical mail to TextBehind instead of sending it as privileged mail
• ✓ Including a photo that could be considered inappropriate (one image can cause the entire printed page to be denied)
• ✓ Assuming each individual photo will be counted separately (TextBehind may place up to four photos on one 8" x 11" page, and that page counts as one photo)