Understanding Redgranite's Video Visit Costs and No-Show Charges

Video visits at Redgranite Correctional Institution cost $2.50 each. Keep that number in mind when you're planning how often to connect.

You can schedule up to two video visits per day. That flexibility helps when you're juggling school, work shifts, or different time zones. Just watch your calendar - it's easy to book more than you meant to.

There's also a monthly cap: 12 video visits total. You may want to space them out across the month, especially if you'd like to keep a few slots open for last-minute schedule changes.

This catches a lot of families off guard: Redgranite charges for scheduled video visits even if the person in custody (PIOC) doesn't show - or if you don't. If there's any chance you can't make the time slot, adjust your schedule before you commit. A missed visit still costs you.

Different rules apply if the PIOC is in restrictive housing: they get one one-hour video conference per week instead. That longer session is valuable, so treat it as a high-priority slot and plan carefully to avoid missing it.

Practical Tips Confirm Accounts

• ✓ Confirm you have enough funds available to cover the $2.50 video visit fee before you schedule.
• ✓ Verify your account access (username/password) ahead of time so you’re not troubleshooting at the start of the visit.
• ✓ Treat the appointment time like a paid reservation - since charges can apply even if either side is a no-show, only schedule times you’re confident you can keep.
• ✓ If you’re using a new phone, tablet, or computer, test your setup early so a last-minute device issue doesn’t turn into a missed, still-charged visit.

If your loved one's communication setup recently changed - say, a switch to a new platform for messaging, calls, or video - give yourself extra lead time before that first visit. Check logins, device readiness, and account settings ahead of time. A quick prep session can save you from a preventable no-show charge.