Video Visits at Redgranite: Costs, Scheduling, and What Can Get You Disconnected
Video visits at Redgranite Correctional Institution (RGCI) are a solid way to stay connected — if you know the limits, costs, and rules going in. Here's what to expect for pricing, how scheduling works, and the behaviors that can end a visit immediately.
At RGCI, the person in custody can have up to two video visits per day. There's also a monthly cap: 12 video visits maximum. So even if your schedule allows for more, that monthly limit is what really controls how many sessions you can complete. Each video visit costs $2.50. When budgeting, think of it in two layers. The daily limit affects how often you can schedule during a busy week. The 12-per-month cap determines how you spread visits across the whole month.
Note: Charges still apply even if the incarcerated person or the visitor is a no-show for a scheduled video visit.
RGCI video visits run 25 minutes each - it goes fast. If kids or multiple family members are joining, decide ahead of time who's talking about what so nobody feels rushed. All video visits must be scheduled through ICSolutions. Drop-ins won't work. If you don't schedule through the system, you likely won't get connected.
- ✓ Schedule the video visit through ICSolutions (required for all RGCI video visits).
- ✓ Have a valid state ID ready to show at the start of the visit.
Expect identity checks at the start of the session. Visitors must show a valid state ID when the RGCI video visit begins. Only people who are pre-approved on the visiting list and scheduled for that specific visit can join. If someone tries to hop on who isn't approved and tied to that scheduled session, it can put the whole visit at risk.
RGCI can terminate a video visit immediately if staff suspect illegal activity or behavior that wouldn't fly in the regular visiting room. Treat the call like an in-person visit: keep it clean, keep it calm, and don't do anything on camera that could look like rule-breaking. Breaking video visiting rules can go beyond a dropped call. The person in custody may receive a conduct report, and visiting privileges can be suspended or revoked - for the incarcerated person, the visitor, or both.
Examples that can get a visit ended: Drug or alcohol use during the visit, showing objects identified as a threat (including firearms, weapons, or knives), vaping or smoking, and gang/criminal activity.
If your loved one is in restrictive status housing, the setup is different. These visits happen by video between the restrictive housing video conference rooms and the booth in the RGCI lobby. Restrictive status video visits last up to one hour and allow a maximum of two visitors. If you're used to regular video-visit rules, plan for that smaller visitor limit so nobody gets left out at the last minute.
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