Who to Contact at Redgranite Correctional Institution (Phone & Mailing Address) — When to Call vs. When to Write

For most questions, call Redgranite Correctional Institution at 920-566-2600. If you need to send something directly to the facility, the physical mailing address is: 1006 County Road, Redgranite, WI 54970.

Call 920-566-2600 when you need an answer fast - anything time-sensitive or procedural where a wrong step could cause delays. A quick call is also the best way to confirm exactly what RGCI needs from you before you show up or send something. Processes can be specific, and you don't want your request bounced for missing details.

For regular, non-privileged personal mail, Wisconsin DOC uses TextBehind. Letters, cards, photos, business mail, and newsletters should be addressed to TextBehind at P.O. Box 189, Phoenix, MD 21131. Include your return name and address, plus the recipient's full name and DOC number. Missing information means your envelope gets sent back as undeliverable. Legal and medical mail work differently. TextBehind won't open or process identifiable medical or legal mail - legal mail is forwarded to the institution intact. Send those items directly to the facility address, not TextBehind. Same goes for magazines, periodicals, books, and newspapers: mail them straight to the DOC facility. One more thing: anything processed through TextBehind gets scanned, and the Wisconsin DOC photocopies the contents. The originals - including envelopes and any pre-paid self-addressed envelopes - are shredded by a third-party service 30 days after scanning.

The Wisconsin DOC Offender Locator is useful, but the site warns that posted information may not reflect someone's true current location, status, or release date. If you need to verify where someone is right now - or confirm status details - call RGCI directly at 920-566-2600.

Practical Tips

• ✓ Have the person’s full name and DOC number ready before you call or write.
• ✓ For non-privileged personal mail going to TextBehind, include your return name and address, plus the recipient’s full name and DOC number.
• ✓ Use the main line (920-566-2600) for time-sensitive questions or when you need to confirm the right procedure.
• ✓ Keep copies of what you send (and any mailing receipts/tracking info, if you use it) until you know it’s been received.