Mail, photos, messaging, and phone/call options for staying in touch.
All video visits at Redgranite Correctional Institution are scheduled through ICSolutions at www.icsolutions.com. Set up your account there before trying to book. Each session runs 25 minutes and costs $2.50. A PIOC can have up to two video visits per day and 12 per month. Only pre-approved visitors can participate, and you'll need to show a valid state ID at the start of the session. Staff will end a video visit immediately if they suspect illegal activity or inappropriate behavior. If you want to message or send photos to a PIOC using an ICS tablet, you'll need a GTL account at www.gettingout.com. For smoother performance, try off-peak times (before 5:00 PM or after 9:00 PM).
Search for a loved one and send messages and photos in minutes.
Staying in touch with someone at Redgranite Correctional Institution is manageable once you understand the basics for visits, video calls, and phone timing. Here are the key details to get started, plus a few things worth double-checking before you make plans.
Trying to mail a letter or photos to someone at Redgranite Correctional Institution (RGCI)? You might be surprised to see the address points to Phoenix, Marylandânot Wisconsin. That's because non-legal personal mail gets routed through a mail-scanning vendor called TextBehind instead of going directly to the facility.
If your loved one is at Redgranite Correctional Institution, personal mail goes through TextBehind and needs to be addressed a specific way. Follow the steps and checklists below to make sure your mail actually gets delivered.
Want your letter, photos, or card to reach someone at Redgranite Correctional Institution (RGCI)? Here's the key: most personal mail goes to TextBehind for scanning firstânot directly to the prison.
At Redgranite Correctional Institution (RGCI), most personal (non-legal) mail gets routed through TextBehind for photocopying before it reaches the person you're writing to.
Planning a visit or need to double-check details before hitting the road? Here's the contact info and address for Redgranite Correctional Institution.
Need to reach Redgranite Correctional Institution (RGCI)? Call the main phone line for time-sensitive questions. For mail, use the right address depending on what you're sending.
If your loved one is in Wisconsin DOC custody, you might not expect their mail to arrive as a photocopy. That's how it works now. Here's what happens with TextBehind, which items get forwarded as originals, and how to avoid common problems.
Schedule video visits at www.icsolutions.com. Create your vendor account before booking. You must be pre-approved, and your registration details need to match the identifying information on file.
Each video visit is 25 minutes and costs $2.50. PIOC may have up to two video visits per day and up to 12 video visits per month.
Yes. Only pre-approved visitors can join, and you'll need to show a valid state ID when the session starts. Staff will end the visit immediately if they suspect illegal activity or inappropriate behavior.
Redgranite's timing rules cut both ways: show up too early and you'll wait outside; show up too late and you won't get in at all. Plan around the 10-minute lobby window and the 30-minute cutoff, and you'll avoid the most common reasons visitors get turned away.
Visiting Redgranite with kids? A few rules catch families off guardâgroup size limits, what you can bring in for babies, and who can take a child to the restroom. Here's what to know so you don't get turned away at the door.
Getting money to someone at Redgranite Correctional Institution is straightforward once you know which method to use. Here are the mail, online, and phone options families rely on most.
