How to send messages, photos, and packages
Schedule video visits for Redgranite Correctional Institution at www.icsolutions.com. Each 25-minute session costs $2.50. Residents can have up to two video visits per day, with a 12-visit monthly cap. Staff may end sessions immediately if they suspect illegal activity or inappropriate behavior. Only pre-approved visitors can join, and you'll need to show a valid state ID when the visit starts. Want to message or send photos to a resident's ICS tablet? Create a GTL account at www.gettingout.com. ICSolutions recommends calling during off-peak hours for better performance.
Search for a loved one and send messages and photos in minutes.
Trying to mail a letter or photos to someone at Redgranite Correctional Institution (RGCI)? You might be surprised to see the address points to Phoenix, Maryland—not Wisconsin. That's because non-legal personal mail gets routed through a mail-scanning vendor called TextBehind instead of going directly to the facility.
If your loved one is at Redgranite Correctional Institution, personal mail goes through TextBehind and needs to be addressed a specific way. Follow the steps and checklists below to make sure your mail actually gets delivered.
Want your letter, photos, or card to reach someone at Redgranite Correctional Institution (RGCI)? Here's the key: most personal mail goes to TextBehind for scanning first—not directly to the prison.
If your loved one is in Wisconsin DOC custody, you might not expect their mail to arrive as a photocopy. That's how it works now. Here's what happens with TextBehind, which items get forwarded as originals, and how to avoid common problems.
Schedule video visits through www.icsolutions.com. You’ll need to create an account with the vendor to set up and manage visits.
Video visits cost $2.50 each. Residents are allowed up to two video visits per day and a maximum of 12 per month, and each visit is scheduled for 25 minutes.
You must be pre-approved by the facility to join a scheduled session. At the start of the video visit, you’ll also need to present a valid state ID.
Yes. To message or send photos to a PIOC’s ICS tablet, create a GTL account at www.gettingout.com.
Send non-privileged personal mail to TextBehind at P.O. Box 189, Phoenix, MD 21131. Include the sender plus the person’s full name, DOC number, and the facility name on the envelope.
No. TextBehind will not open or photocopy identifiable legal or medical mail. Legal mail is forwarded to Redgranite Correctional Institution to be handled under the facility’s legal-mail procedures.
Redgranite's timing rules cut both ways: show up too early and you'll wait outside; show up too late and you won't get in at all. Plan around the 10-minute lobby window and the 30-minute cutoff, and you'll avoid the most common reasons visitors get turned away.
Bringing kids to a visit takes extra planning—especially when you're coordinating multiple relatives. Here's what you need to know about Redgranite Correctional Institution's rules on group size, adult supervision, and where diapering and breastfeeding are allowed.
Visiting Redgranite with kids? A few rules catch families off guard—group size limits, what you can bring in for babies, and who can take a child to the restroom. Here's what to know so you don't get turned away at the door.
