Richmond County Jail, Rockingham, Nc

Richmond County Jail handles visitation through iWebVisit/PayTel Connect. Before you can schedule an on-site standard video visit, you'll need to sign in at the PayTel URL and create an account. The jail has two on-site video kiosks, each allowing up to three people per visit. Everyone must stay in view of the camera. Bring a valid photo ID. You'll need to show it before entering the visitation area. Your account must be set up in the legal name of the primary visitor, who takes responsibility for payments and everyone's behavior during visits. Need help registering? Staff are available to assist on Saturdays and Sundays from 5:00 PM to 9:30 PM. Follow all jail and PayTel dress and conduct rules, or your visit could be terminated and your account blocked. Visitors under 18 must be accompanied by a parent or guardian, and children must be fully dressed and not visible on camera.

Communication services at Richmond County Jail run through a third-party vendor, so you'll handle phone, messaging, and video visit setup in the vendor's app or website rather than at the jail itself. Need a refund for remote video visit funds? Submit the request through PayTel, not the Richmond County Sheriff's Office or the facility. When you sign in through PayTel Connect, you'll see an "En Español" option and a help prompt for users trying to stay connected. To use paid features or schedule remote video visits, create an account with the approved vendor, sign in to the vendor portal, and add funds there.

Richmond County Jail accepts deposits through the standard North Carolina vendor channels: online or mobile apps, by phone, at walk-in kiosks or retail locations, through cash-deposit services, or by mailing a money order. Deposited funds go into the incarcerated person's trust or commissary account for purchases and other approved debits. Any remaining balance gets returned if the person is transferred or released. To avoid delays, pick your deposit method and enter the inmate's booked name and ID exactly as shown. Follow the vendor's instructions closely (including any required deposit slip for mailed money orders). If you set up an account, use the primary visitor's full legal name. That person is responsible for payments and visit behavior. Blocked visitors should never use your account.