Penmate Inmate Support Guides
Visitation

Video Visit Rules at River City: What Gets Your Call Terminated

Video visits at River City can end quickly if you break the rules. Use this page as a checklist so your time doesn't get cut short.

• 2 min read Verified from official sources

1

  • ✓ Using profanity during the visit
  • ✓ Being argumentative during the visit
  • ✓ Sexual gestures or sexual behavior on camera
  • ✓ Drugs, alcohol, or visible paraphernalia (including being under the influence)
  • ✓ Weapons or any other contraband identified by River City

Contraband is a serious issue at River City. If someone has a weapon, drugs, or other prohibited items, the visit will be ended and criminal charges may follow. Joining from home? Keep your camera view clean. Avoid anything that could look like drugs, alcohol, tobacco products, or paraphernalia.

All video visits at River City are audio and video recorded. The facility can terminate a session at any time, so treat the entire call like you're being monitored.

  1. Go to inmatesales.com Visitation Support for help with video visitation issues and instructions.
  2. Call Visitation Support at (866) 340-7879 if you need troubleshooting help by phone.

Residents have rules to follow too. At River City, residents must be in uniform during video visits: full-length bottoms and a treatment shirt.

  • ✓ The resident must stay seated for the entire visit
  • ✓ The kiosk view must remain fully visible and cannot be obstructed by items or another person

Video visits at River City have limits on both time and participants. Each resident can have up to four visitors at once for a 20-minute video visit. The maximum is 2 adults and 2 children.

If a visitor is under 18, River City requires an adult to accompany them during the video visit. That adult must be the child’s parent or legal guardian.

If your visit ends suddenly: All video visits at River City are recorded and can be terminated at any time. For technical help (or if you think something ended in error), contact inmatesales.com Visitation Support or call (866) 340-7879.

Find an Inmate at River City Correctional Center, OH

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from River City Correctional Center, OH

Phone & Messaging

How to Contact an Inmate at River City Correctional Center, OH (OH)

Adding money is your first step to staying connected with someone at River City Correctional Center. For commissary deposits, you can go online through JailATM.com or use the brown lobby kiosk at 3220 Colerain Ave, Cincinnati, OH 45225. Phone funds, "chirping," and visitation money work differently. Those go through InmateSales.com or the blue lobby kiosk at the same address (3220 Colerain Ave, Cincinnati, OH 45225).

How to Put Money on a Loved One's Books at River City Correctional Center

Putting money on someone's books at River City is straightforward - but you need to know which account you're funding. Commissary and communications use different deposit systems.

How to Put Money on a River City Resident's Account (commissary, phones, video)

River City uses different deposit systems depending on what you're paying for. Send money to the wrong one, and it won't show up where your person needs it. Here's how to pick the right option from the start.