How to Set Up AdvancePay So Your Loved One at RMC Work Camp Can Call You
AdvancePay lets you put money on your phone number ahead of time so your loved one can call you using that prepaid balance. You're essentially funding the number they dial — calls come through using the money you've already added.
AdvancePay is a prepaid calling account that lets you pre-fund a phone number so an incarcerated person can call you using that balance. Instead of paying for each call as it comes in, you add money ahead of time and the calls draw down from the prepaid amount tied to your number.
The easiest way to set up an AdvancePay account is online at web.connectnetwork.com/get-started-fdc/. You'll create your account there and connect it to the phone number you want your loved one at RMC Work Camp to call. Any funds you add get applied to that number's prepaid balance.
Prefer to handle things by mail? Send payments or account correspondence to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722. This works well if you like paper records or you're managing the account for someone else.
Customer Service
- ✓ AdvancePay customer service / automated system: (866) 732-9098
- ✓ Mail correspondence address: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722
- Confirm who the number is listed to - the unblock request has to come from the person the phone number is registered under.
- Call AdvancePay support at (866) 732-9098 - ask to speak with a customer service representative.
- Request the number be unblocked - once the listed owner makes the request with the representative, they can help with the unblock process.
Note: When creating your ConnectNetwork account, make sure your first and last name match your government-issued photo ID exactly. This may need to match official visitation records for security purposes.
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